Effective Conflict Resolution for professionals Training Course

Course Code



7 hours (usually 1 day including breaks)


  • Self-awareness of a need to resolve business conflict more effectively
  • Team based delivery of this course is ideal, but we also cater for individuals


  • This program will benefit all managers, supervisors, executives, HR personnel and professionals who work wthin environments where conflict is either ignored or resolved poorly.  The course will teach tools and models that can be used to enhance your own resolution of conflict, but can also be used to help others acquire the critical skills to be successful in the modern professional workplace.


As the pace of change accelerates with digital business and Business 3.0, organization boundaries and alliances are constantly shifting.  To survive and thrive in this new knowledge economy, teams and individuals need to learn how to resolve conflict more effectively while maintaining long term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive agressive, or even worse, schoolyard bullying becomes the dominent means of winning conflict.

This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models.  By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.

By the end of this training, participants will be able to:

  • Identify the 5 stages of effective conflict resolution.
  • Agree how to deal with conflict before it starts 
  • Manage themselves positively through conflict. 
  • Work with proven methods to resolve conflict faster and more effectively
  • Rehearse conflict to achieve a better outcome
  • Learn from conflict to approach future conflicts differently.

The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience.  The course has an empahsis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace.  You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century pyschologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.   

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.

Course Outline

1. The 5 Stages of conflict resolution

  - Deciding how everyone will act in conflict before it starts

  - Managing yourself better in conflict

  - Understanding and Resolving Conflict

  - Rehearsing the conflict interaction

 - Learning from conflict

2. Deciding how everyone will act in conflict before it starts

- Building effective social contracts
- Negotiating breaches to the contracts

- Refreshing social contracts

3. Managing yourself better in conflict

- Understanding and removing the violence that gets in the way of conflict resolution

- Developing awareness of the impact of the bias you bring to conflict and how to mitigate bias

- Moving from actions formed by beliefs and assumptions back to the full facts of the conflict

- Spotting bias in the conflict and negating the impact

- How to maange yourself when you are emotionally triggered by conflict

4. Understanding and resolving conflict

- Understanding the motivations, the wants/needs and the roadblocks of the other party in conflict

- Learning to "Slow Down" conflict to be more effective at resolving it

- Empathetic listening and achieving positive confirmation

- How to avoid getting "Stuck" in the conflict itself, and how to ensure the conflict is truly resolved

5. Rehearsing the conflict

- How to use neuroscience to gain different perspectives on the conflict, so that you can develop a different approach to the "critical" conflict convesration

6. Learning from the conflict

- Learning from how the conflict was resolved

- Reflecting on what you learned about how you performed during the conflict

7. Recap and active discussion

- Review and reminder of the most useful models

- Discuss specific conflict situations

- Conclude with action




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