ServiceNow for Administration Training Course

Introduction

ServiceNow at a Glance

• Software-as-a product
• ServiceNow stack
• Tables and records

Preparing the Development Environment

• Setting up a MID Server System

Lists, Forms, and UI Basics

• Working with filters and searches
• Modifying lists and forms

Customizations, Tables, and Fields

• Examining UI policies and UI actions
• Understanding business rules, scripts, and data policies
• Creating a flowchart
• Using tables
• Working with fields and field types
• Creating and deleting tables
• Creating an application

User Administration

• Creating and modifying users, groups, and roles
• Configuring LDAP and SSO integration
• Impersonating users

Configurations in ServiceNow

• Scripting in ServiceNow
• Configuring UI policies, UI action, client scripts, and business policies
• Creating and triggering events
• Creating and triggering email notifications
• Controlling access with ACLs
• Creating an SLA
• Creating a workflow

System Administration

• Creating and modifying dashboards
• Creating and reporting reports
• Working with catalogs
• Troubleshooting methods

Summary and Conclusion