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Course Outline
Business etiquette and professional behaviour
- Timekeeping
- Attire and personal presentation
- Understanding office politics
- Bringing your ‘whole self’ to work
Introduction to communication
- The communication process and its stages
- The importance of verbal and nonverbal communication
- Direct communication and telephone communication
- Techniques and tools for effective communication
Communicating in organisations
- Network communication in an organization
- Information flow models and their optimization
- Tasks and internal communication tools
- Art of asking questions
- Managing expectations, prioritising workload and knowing when to say yes/no
- Gaining Rapport
- Questioning for Specifics
Emotional Intelligence
- Empathy and developing Trust
- The 4 Personality types and techniques for identifying and interacting with them
- Outcome Thinking
- The Click model
Requirements
There are no specific requirements needed to attend this course.
Testimonials
I genuinely enjoyed this course because it was short & to the point.
MUSAAD ALOLAYAN
We could practice on real situation and Helen gave to me a lot of practical tips.
Elisa Venturini
The theorie was OK, partly aready known. The excercises and the following analysis were very helpfull.
Iwona Hiltebrand - Credit Suisse AG
Time given for self reflection and improvement.
- Credit Suisse AG
I enjoyed the trainer Attitude and style, her knowledge and structure of training.
Mahsa Chegini - Albemarle
Customised to my needs
Customised to my needs
All of it
- Ben Russell Carers
Reflecting own my self to learn others
Roy Dekker - Axway GmbH
Customised to my needs
Customised to my needs
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