Course Outline

Business etiquette and professional behaviour

  • Timekeeping
  • Attire and personal presentation
  • Understanding office politics
  • Bringing your ‘whole self’ to work

Introduction to communication

  • The communication process and its stages
  • The importance of verbal and nonverbal communication
  • Direct communication and telephone communication
  • Techniques and tools for effective communication

Communicating in organisations

  • Network communication in an organization
  • Information flow models and their optimization
  • Tasks and internal communication tools
  • Art of asking questions
  • Managing expectations, prioritising workload and knowing when to say yes/no
  • Gaining Rapport
  • Questioning for Specifics

Emotional Intelligence

  • Empathy and developing Trust
  • The 4 Personality types and techniques for identifying and interacting with them
  • Outcome Thinking
  • The Click model

 

Requirements

There are no specific requirements needed to attend this course.

 7 Hours

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