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Course Outline

Module 1: Essentials of Adobe Marketo Engage

  • Platform introduction and interface overview.
  • Effective management of leads, accounts, and audiences.
  • Building intelligent segmentations and dynamic lists.

Module 2: Campaign Development and Core Automation

  • Setting up email programs and web forms.
  • Designing landing pages and dynamic content blocks.
  • Constructing automation workflows, including drip campaigns.
  • Tracking campaign performance and refining outcomes.

Module 3: Advanced Automation and Personalization Techniques

  • Creating multichannel nurturing programs (email, social, web).
  • Utilizing tokens and snippets for consistent content reuse.
  • Integrating CRM platforms such as Salesforce and Microsoft Dynamics.

Module 4: Analytics and Data Stewardship

  • Developing dashboards and performance reports.
  • Enforcing data governance and maintaining security compliance.
  • Implementing best practices for educational and commercial marketing.

Module 5: Practical Workshop – Campaign Simulation

  • Setting up a real-world campaign scenario for higher education.
  • Constructing automated workflows for student engagement and follow-up.
  • Assessing and presenting results against campaign objectives.

Recap and Future Directions

Requirements

  • Fundamental understanding of digital marketing principles and CRM concepts.

Target Audience

  • Faculty members and marketing professionals associated with the School of Commercial Engineering.
  • Marketing automation specialists and CRM coordinators.
  • Academic staff overseeing communication, outreach, or enrollment marketing efforts.
 21 Hours

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