Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction to Formal Etiquette
- Overview of formal etiquette within the hospitality sector
- The critical role of etiquette in customer service
- Historical context and the evolution of formal etiquette
The Art of Hosting
- Defining the roles and responsibilities of a host
- Preparing for guest arrivals
- Welcoming guests effectively
Dining Etiquette and Table Manners
- Interpreting table settings
- Proper use of cutlery and glassware
- Napkin etiquette
- Appropriate conduct at the table
- Managing special dining scenarios
Professional Serving Techniques
- Procedures for serving and clearing
- Plate handling and presentation standards
- Coordination of multi-course meals
- Wine and beverage service techniques
Special Event Management
- Planning and organizing formal events
- Collaborating with other staff and departments
- Managing unexpected situations and guest requests
Cultural Sensitivity and International Etiquette
- Understanding and respecting cultural differences
- International dining customs
- Adapting service to meet diverse client needs
Communication and Interpersonal Skills
- Effective communication with guests and team members
- Professional appearance and body language
- Managing complaints and challenging situations
Summary and Next Steps
Requirements
- A foundational understanding of hospitality services, including roles and responsibilities
Target Audience
- Hospitality industry staff
14 Hours
Testimonials (2)
The way the information was presented.
TAIATU CRISTI IONUT
Course - Customer Care Academy
I liked the all the information provided, knowledge and experience sharing.
