Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is specifically intended for:
- Professionals holding a valid ITIL® 4 Foundation certification
The training prepares participants for the official ITIL® 5 Foundation Bridge certification exam, which is included in the package. This certification validates your updated understanding of the ITIL framework and fosters ongoing professional growth in service management.
Prerequisites for Participants
Prospective students must possess a valid ITIL® 4 Foundation certificate. No prior preparation is required before joining the course.
Exam Process
Participants are provided with an exam voucher valid for six months, offering the flexibility to choose a convenient exam date.
Following the training, clear instructions on exam registration will be supplied. Scheduling is handled directly via the PeopleCert platform using your personal account. The exam is administered online under remote supervision. A PeopleCert proctor will monitor the session through a webcam and a secure connection. Prior to the start of the exam, participants are required to verify their identity and display their surroundings to ensure adherence to examination regulations.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing Score: 65% (minimum 13 correct answers)
- Materials: Closed-book exam
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
