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ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)

  14 hours
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business
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Testimonials

Generally all good

Dariusz Starosta - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O

Many examples are shared to better understand certain subjects.

Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O

Approach, Trainer's knowledge and atmosphere

Miroslaw Majzner - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O

Enjoyed very much the balance between the Theory / quizz / group exercises! perfect balance

Manuel Delgado - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O

Many practical examples. Complex concepts explained in a simple way. Quizes that helped memorize and test gained knowledge.

Agnieszka Ganowicz - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O

Group activity about pros and cons of implementing a chatbot

Emil Chmielewski - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O

Instructor's commitment for common understanding of the concepts

Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O

Test cases

Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O

Contact with the Trainer, interaction

Rafał Kosmatka, Komenda Główna Straży Granicznej

Practical examples from the lecturer illustrating and explaining ITIL terminology and discussions with him.

Daniel - Rafał Kosmatka, Komenda Główna Straży Granicznej

Other regions in the UAE

Consulting

ITIL® Consulting