Online ITIL® Training in the UAE

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

• Understand key concepts and structure of ITIL 4.
• Apply service design and architecture practices aligned with ITIL 4 principles.
• Implement effective delivery and sustainability of ICT services.
• Evaluate real-world cases and simulate ITSM practices.

Defined as “a set of organizational resources for performing work or accomplishing an objective,” there are 34 ITIL management practices in total, representing some of the most practical resources in the ITIL framework.

Whereas ITIL 4 Foundation introduces the management practices as concepts, the hands-on learning, and steps to apply the concepts happens in the practice modules. Validation of those skills happens with certification. Each individual practice course is intended for professionals who want to prove and validate their skills in specific practice areas, but certification as a Practice Manager requires a broader set of skills within a minimum of 5 practices that fall within three management practice domains:

• Monitor, Support, and Fulfill
• Plan, Implement, and Control
• Collaborate, Assure, and Improve

If you are an IT Professional interested in achieving the Practice Manager qualification, then you are seeking to establish good cross-practice collaboration and effective service value streams in your organization. To do this you must complete any 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you must complete one of the 3-day domain-based bundles plus the ITIL Specialist: Create, Deliver and Support module.

This course is tailored for individuals who require an understanding of IT Service Management to enhance customer value delivery. It caters to all IT staff, management, and customers closely collaborating with IT to meet business needs. Additionally, it serves students aiming for the ITIL® 4 Foundation certification and preparing for the ITIL® 4 Foundation exam.

ITIL 4®  Foundation provides candidates with:

• A comprehensive approach to co-creating value with customers and other stakeholders through products and services
• The guiding principles of ITIL 4®
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and their significance in delivering business value
• An understanding of how the ITIL practices outlined in ITIL 4® maintain current ITIL® process values while expanding to integrate various service management and IT areas, from demand to value.

Who is ITIL 4®  Foundation for:

The ITIL 4®  Foundation certification is ideal for individuals needing a foundational knowledge of the ITIL® framework and its application in improving IT service management within an organization. It also benefits IT professionals working in organizations that have adopted ITIL®, requiring them to contribute to overall service improvement initiatives.

ITIL 4® continues to support the ITSM community while broadening its scope to encompass a wider range of digital professionals, guiding how IT interfaces with and drives broader business strategies.