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Course Outline

Business Goals and Objectives
Core Business Concepts from a Purely Business Perspective

  • fundamentals of business,
  • strategy,
  • planning and goal-setting,
  • project management,
  • marketing,
  • staffing,
  • finance.

Business Process Concepts and Fundamentals
Essential Aspects of Business Processes:

  • identifying (discovering) business processes,
  • characteristics of processes,
  • as-is process versus to-be process,
  • levels of business process modeling,
  • aligning business processes with goals and objectives.

Business Process Management Concepts and Fundamentals
Fundamentals of Business Process Management:

  • functional versus process-centric enterprise organization,
  • styles of process management,
  • advancements in process management,
  • roles and responsibilities of stakeholders,
  • enabling tools of process management.

Business Motivation Modeling
Fundamentals of Business Modeling - Elements of the Business Motivational Model:

  • business vision,
  • goals and objectives,
  • means and ends,
  • mission,
  • strategies and tactics,
  • aspects of business modeling.

Business Process Modeling Concepts
Fundamentals of Business Process Modeling:

  • BPMN Basics,
  • definition and application of all BPMN elements included in the descriptive and analytic conformance subclasses,
  • activities,
  • grouping elements of a model.

Business Process Modeling Skills
Skills in Business Process Modeling:

  • brief scenario presented either as a BPMN diagram or in a few sentences,
  • BPMN elements listed in the descriptive and analytic conformance subclasses.

Process Quality, Governance, and Metrics Frameworks
Awareness of Industry Reference Models and Quality, Metrics, and Governance Frameworks:

  • awareness of a range of industry frameworks,
  • APQC Process Classification Framework,
  • SCOR,
  • Value Chain Reference Model,
  • Business Process Maturity Model (BPMM),
  • Six Sigma, Balanced Scorecard,
  • COBIT,
  • Sarbanes-Oxley.

Requirements

A general understanding of business processes.

 28 Hours

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