Business Process Management Training Course

Introduction

• Brief history of process management
• The process-centric perspective
• Foundations of Process Management
• Analysis and design of process modeling
• The Business Process Management Framework
• Overview of Business Process Management Systems (BPMS)
• Structuring Business Process Architecture

BPM Implementation Strategies

• Understanding the BPM value proposition
• Insights from the BPM community
• Rationale for automating BPM
• Topology of SOA reference architectures
• Market overview: BPM vendors and tool positioning

Aligning IT and Business

• Distinguishing between BPM and BPMS
• Criteria for selecting a BPMS
• Collaborative IT and business approaches: Matching technology to specific problems
• Adopting effective development models
• System overview of BPM environments
• Essential terminology and core concepts

Understanding Basic Concepts and Architecture

• Techniques for Process Modelling
• Conducting Process Analysis
• Principles of Process Design
• Structural components of a BPMS
• Planning for Enterprise Process Management
• Defining key skills, roles, and responsibilities

Governance and Business strategy

• Historical context: Data/functions vs. objects & services
• Future trends: Core business logic vs. process control
• Implications for Architectural Design
• Achieving alignment between Business and IT
• The function of Business Stewardship
• The role of Business Rule Analysts

Modelling a process with BPMN

• Value added by BPMN standards
• Concepts of composability and basic services
• Adopting an incremental and iterative approach
• The importance of Use Cases in project driving
• Declaring message properties
• Utilizing correlation sets
• Developing complex parallel activity execution
• Designing for concurrency
• Vendor implementations of BPMN
• Case study: Microsoft XLANG

Fault Handling and Exception Management

• Defining event structures
• Setting up timeouts
• Strategies for handling faults
• Capturing and managing exceptions
• Implementing Compensation Management

Business Rules

• Motivations for implementing Business Rules (BRs)
• Foundational concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolved roles for Business and IT
• Maintaining a business focus within rules
• Identifying when a BR approach is suitable
• Scoping new aspects for BR projects
• Key elements of a BR project plan
• The significance of a BR Pilot
• Overview of extracting BRs from code

BPM as enabler of SOA: Key components

• Designing application frontends
• Defining Basic Services
• The strategic value of an ESB
• Leveraging a Repository
• Enhancing business agility
• Establishing a BPM Board
• Distributing technology white papers

Controlling & measuring improvement processes

• Repository management practices
• Establishing a quality gateway
• The four pillars of success

Metrics

• Contextualizing organizational performance
• Characteristics of an effective metric
• Hierarchy of measurement and management
• Process management beyond mere measurement
• Integrating metrics into processes: Management roles
• Key management questions to address
• Common pitfalls in process management initiatives

Architecture of a BPM System

• EAI and B2B integration aspects
• Considerations for topology and scalability
• Selection of design tools
• Selection of deployment tools
• Monitoring and management capabilities
• The process engine architecture
• Process definition repository

Core BPMS features and Interfaces

• Repository support mechanisms
• Database integration and support
• Business Activity Monitoring (BAM)
• Human workflow solutions