Business Process Management Training Course

Introduction

• A Brief History of Process
• The Process Perspective
• Process Management
• Process Modeling Analysis & Design
• Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• BPM Value Proposition
• The BPM Community
• Why automate BPM?
• Topology of a SOA reference architecture
• BPM Vendors overview Positioning of BPM tools

Aligning IT and Business

• BPM vs BPMS
• When to choose a BPMS
• IT and business must work hand in hand Matching the right technology to your problem
• Adopting a development model
• Overview of a BPM system
• Terms and concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Components and structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles and Responsibilities

Governance and Business strategy

• The past: data/functions vs objects & services
• The future: core business logic vs process control
• Design implications for Architects
• Alignment of Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modelling a process with BPMN

• The added value of BPMN
• Composability and basic services
• Promoting an incremental and iterative approach
• Why should Use Cases drive the project?
• Declaration of message properties
• Use of correlation sets
• Develop a complex parallel execution of activities
• Designing concurrency
• BPMN implemented by vendors
• Example: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for BRs
• Basic Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• New Roles of Business and I/T
• The Business Focus in Business Rules
• When is a BR Approach Appropriate?
• New Aspects for Scoping a BR Project
• Key Elements of a BR Project Plan
• The Role of a BR Pilot
• Overview of Mining BRs from Code

BPM as enabler of SOA: Key components

• Application frontends
• Basic Services
• The value of an ESB
• Using a Repository
• Increased agility for the business
• The BPM Board
• Distributing technology white papers

Controlling & measuring improvement processes

• Managing the repository
• Setup of a quality gateway
• The 4 pillars of success

Metrics

• The context of organizational performance
• What makes a good metric
• Measurement & management hierarchy
• Process management: More than measurements
• Metrics within processes Management roles in measurement
• Management questions to be answered
• Pitfalls of process management efforts

Architecture of a BPM System

• EAI and B2B aspects
• Topology and scalability
• Design tools
• Deployment tools
• Monitoring and management
• The process engine
• Process definition repository

Core BPMS features and Interfaces

• Repository support
• Database support
• BAM
• Human workflow solutions