Online Issue Tracking Training in the UAE

This instructor-led, live training in the UAE (online or onsite) guides participants through the deployment of a JIRA instance. Attendees will master advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, setting up emails and notifications, applying security schemes, managing permissions, and performing troubleshooting. Additionally, participants will learn to install and customize the JIRA Service Desk, establish a knowledge base, manage service desk users, and collaborate on service requests.

By the conclusion of this training, participants will be capable of:

• Gaining a comprehensive understanding of JIRA administration.
• Tailoring JIRA to meet specific business requirements.
• Defining JIRA emails and notification settings.
• Managing and assigning users, groups, and project roles.
• Overseeing JIRA permissions and security schemes.
• Conducting JIRA troubleshooting.
• Deploying and customizing the JIRA Service Desk.

This instructor-led, live training in the UAE introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in the UAE introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.