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Course Outline
Introduction and Overview
Understanding Business Process Re-engineering (BPR)
- Leveraging radical redesign for competitive advantage
- The necessity of re-engineering
- Clarifying what re-engineering is and is not
- Focusing on the core business process
- Achieving cost reduction and revenue generation goals
Applying the CLAMBRE/UML Framework
- Modeling standards: UML and BPMN
- Customers vs. stakeholders
- Identifying activities and information structures
- Employing creative, right-brain thinking
Targeting the Customer
Exploring the Customer Interface
- Expanding customer roles through aggregation
- Refining customer types using generalization
- Establishing an accurate customer profile
Documenting Customer Values and Needs
- Service provision vs. product supply
- Evaluating customer satisfaction: quality, flexibility, speed, cost, service
- Categorizing customer relationships using the PRIDE checklist
- Assessing how effectively the business process meets customer needs
Modeling the Business Process
Pinpointing Processes for Re-engineering
- Uncovering core business processes
- Choosing suitable metrics to assess process performance
- Detecting business process antipatterns
- Presenting findings to senior management
Describing Worker Roles and Responsibilities
- Identifying anomalies in worker roles using cross-reference matrices
- Mapping a business process using UML activity diagrams
- Partitioning activities between roles
Analyzing the Business Process
Detailing Business Processes
- Selecting appropriate UML tools
- Scoping the process with UML use case diagrams
- Pinpointing key business actors
- Modeling alternative workflows
- Capturing ineffective business activities
Exploring the Business Structure
- Revisiting organization infrastructure
- Mapping information using class diagrams
- UML business stereotypes
- Designating process architecture with communication diagrams
- Removing restrictive structures
Redesigning the Business Process
Maximizing the Benefits of Information Technology
- Web-enabled technology
- Interaction through social spaces
- Designing future-proof business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining Customer-Process Boundaries
- Adapting the business process to benefit specific customer types
- Integrating and capitalizing on technology opportunities
- Personalizing the process
- Meeting and exceeding customer expectations
Creating the New Process Using Best Business Practices
- Incorporating business patterns
- Resolving process anomalies
- Comparing strategic alternatives
- Ensuring durable, reliable information management
Rolling Out the Re-engineered Process
- Re-educating the workforce
- Linking metrics with customer satisfaction
- Supporting ongoing process improvement
- Monitoring and measuring results
- Demonstrating success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
