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Course Outline
Introduction to Design Thinking
- Core principles and benefits within corporate settings
- Application strategies when working with internal stakeholders
Stage 1: Empathize
- Techniques for active listening and assertive communication
- Building trust with internal stakeholders
- Tools: interviews, observation, empathy maps
- Activity: role-play to experience the perspective of internal stakeholders
Stage 2: Define
- Differentiating between real problems and perceptions
- Tools: “5 Whys,” problem trees, POV (Point of View)
- Practical case: identifying friction points in procurement and equipment provisioning processes
Managing Change and Relationships
- Understanding resistance to change and strategies to address it
- Methods to encourage acceptance and collaboration
- Activity: simulation of resistance scenarios
Practical Application in the Services Unit
- Group workshop: mapping current challenges and opportunities for improvement
- Co-creating a clear problem statement
- Plenary feedback session
Closing and Next Steps
- Individual and team commitments
- Applying learnings to daily work
Requirements
- Foundational knowledge of teamwork and workplace communication
- Openness to engaging in practical and collaborative exercises
Target Audience
- Service and operations teams
- Team leaders and managers
- Professionals interacting with internal stakeholders (procurement, IT, HR, facilities)
7 Hours
