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Course Outline
Technical Support Fundamentals
- Understand the functionality of the binary system.
- Assemble a computer from the ground up.
- Select and install an operating system on a computer.
- Comprehend the nature of the Internet, its operation, and its profound impact on the modern world.
- Learn about application creation and their underlying mechanics within a computer.
- Apply common problem-solving methodologies and soft skills in an Information Technology context.
The Bits and Bytes of Computer Networking
- Describe computer networks using a five-layer model.
- Understand the standard protocols involved in TCP/IP communications.
- Master powerful network troubleshooting tools and techniques.
- Learn about network services such as DNS and DHCP that facilitate network operation.
- Comprehend cloud computing, Everything-as-a-Service (XaaS), and cloud storage solutions.
Operating Systems and You: Becoming a Power User
- Navigate Windows and Linux file systems using both graphical user interfaces and command-line interpreters.
- Configure users, groups, and permissions for account access.
- Install, configure, and remove software on Windows and Linux operating systems.
- Configure disk partitions and file systems.
- Understand system processes and learn how to manage them effectively.
- Work with system logs and remote connection tools.
- Leverate operating system knowledge to troubleshoot common issues in an IT Support Specialist role.
System Administration and IT Infrastructure Services
- Apply best practices for selecting hardware, vendors, and services for your organization.
- Understand the functionality of common infrastructure services that sustain organizational operations and learn how to manage infrastructure servers.
- Learn how to leverage cloud capabilities to benefit your organization.
- Manage organizational computers and users using directory services, including Active Directory and OpenLDAP.
- Select and manage the tools utilized by your organization.
- Backup organizational data and understand disaster recovery procedures for IT infrastructure.
- Apply systems administration knowledge to plan and enhance processes within IT environments.
IT Security: Defense against the digital dark arts
- Understand the functionality, benefits, and limitations of various encryption algorithms and techniques.
- Explore different authentication systems and types.
- Distinguish between authentication and authorization.
- Evaluate potential risks and recommend strategies to mitigate them.
- Apply best practices for securing a network.
- Assist others in understanding security concepts and protecting themselves.
Requirements
- No degree or prior experience is required.
35 Hours
Testimonials (3)
The final day which is the Machine Learning Topic
John Erick Baltazar - Globe Telecom
Course - Google BigQuery
It was a really good training course, well prepared and explained by the trainer with great hands on experience on GCP.
Mircea
Course - Google Cloud Platform Basics and Management
Responses with solutions and practical use.
