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Duration 14 hours (2 days)
Course Outline
Foundations of Mobile Subscriber Services
- Subscriber categories and profile management.
- Service offerings: voice, SMS, data, and value-added services.
- Subscriber lifecycle events and their signaling implications.
Role of OSS and NetAct in Network Operations
- Functions of OSS in performance management.
- NetAct: objectives and core architectural components.
- Data transmission pathways from network elements to NetAct.
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity.
- Basics of KPI calculation and aggregation intervals.
- Setting thresholds, managing alarms, and aligning with SLAs.
NetAct KPIs for Voice and Signaling
- Call setup success rates and call drop metrics.
- SS7 and Sigtran signaling performance indicators.
- Busy hour analysis and dimensioning KPIs.
NetAct KPIs for Data and Throughput
- Data session establishment and throughput metrics.
- Key indicators for latency, jitter, and packet loss.
- Subscriber-centric experience KPIs (e.g., individual throughput).
KPI Analysis and Root-Cause Identification
- Conducting trend analysis and establishing baselines.
- Correlating KPIs across RAN, transport, and core layers.
- Using KPIs to pinpoint congestion, configuration errors, and hardware failures.
Reporting, Dashboards, and Alarm Management
- Creating effective and actionable KPI dashboards.
- Generating reports tailored for stakeholders.
- Strategies for alarm tuning and noise reduction.
Tr Troubleshooting Workflows with NetAct Data
- A systematic troubleshooting playbook.
- Practical exercises: resolving voice call failures and data throughput issues.
- Criteria for validating and closing incidents.
Operational Best Practices and KPI Governance
- Establishing KPI ownership and governance frameworks.
- Change management and assessing KPI impacts.
- Fostering continuous improvement throughout the KPI lifecycle.
Conclusion and Future Directions
Requirements
- A solid grasp of mobile network architecture.
- Working knowledge of OSS and BSS concepts.
- Foundational understanding of performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC personnel.
- Telecom planners and service assurance specialists.
Testimonials (1)
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