Course Outline

Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors

  • Overview of SAP S/4HANA architecture and key features
  • Overview of SAP SuccessFactors modules and integration
  • Navigating the SAP GUI and Fiori Launchpad
  • System landscape, environments, and common user roles

Module 2: Technical Issue Resolution

  • Common transactional errors and how to analyze them
  • Understanding SAP error messages and logs (ST22, SM21, SM13, SM37, SLG1)
  • Handling configuration-related issues
  • Troubleshooting performance and system availability problems
  • Monitoring and adjusting background jobs (SM36, SM37)

Module 3: Support for Key Modules

3.1 Financial Accounting (FI)

  • Support in transactional processes (e.g., FB50, F-28, F110)
  • Integration with other modules (MM, SD)
  • Financial reporting and reconciliation basics

3.2 Materials Management (MM)

  • Overview of procurement and inventory processes
  • Key transactions (ME21N, MIGO, MIRO)
  • Stock overview and material movements
  • Troubleshooting purchase order or goods receipt issues

Module 4: Master Data Management

  • Creation, modification, and validation of master data
  • Business Partner master data (customers and vendors)
  • Material Master data
  • Best practices for data consistency and avoiding transactional errors
  • Tools for data monitoring and validation

Module 5: Access and Authorization Management

  • Overview of SAP authorization concept (roles, profiles, authorizations)
  • Creating and modifying user access profiles
  • Troubleshooting authorization errors (SU53, ST01)
  • Collaboration with security team to manage role assignments

Module 6: Configuration and Workflow Support

  • Understanding basic workflow architecture in SAP
  • Configuration of approval flows (especially in procurement and finance)
  • Monitoring workflows and identifying bottlenecks or errors
  • Common issues and their resolution

Summary and Next Steps

Requirements

  • Familiarity with basic SAP navigation
  • Understanding of enterprise business processes
  • Experience supporting ERP systems or enterprise applications

Audience

  • IT support teams
  • SAP functional and technical consultants
  • System administrators and application support professionals
 21 Hours

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