Online Person To Person Skills Training in the UAE

This instructor-led, live training in the UAE (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service.

By the end of this training, participants will be able to:

• Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
• Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
• Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
• Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
• Handle unexpected situations and guest requests professionally and efficiently.

A robust customer care strategy is essential for enhancing customer satisfaction, fostering loyalty, and boosting repeat business. Effective customer service helps build trust with clients, improves your company’s reputation, and strengthens its competitive edge in the market. This course emphasizes strategies and skills to establish long-lasting customer relationships through the development of valuable and effective customer-care approaches. Satisfied customers often become voluntary brand advocates by sharing their positive experiences, which can lead to more recommendations for your services. Additionally, this workshop will equip participants with the ability to communicate clearly, appropriately, and effectively in various scenarios.

OBJECTIVES

• To enhance competencies in professional customer care practices
• To improve communication efficiency with customers
• To gain insight into understanding customers' underlying needs and expectations
• To foster strong, enduring relationships with clients
• To broaden the company’s positive market image
• To identify, mitigate, and overcome objections and barriers
• To understand different personalities and communication preferences when interacting with clients
• To create an open environment for effective communication
• To develop clear and impactful communication skills
• To recognize obstacles to effective communication
• To master the use of body language and non-verbal cues in communication

METHODS

• Role-playing exercises
• Self-assessment quizzes
• Group activities
• Individual tasks
• Practical sessions
• Lectures
• Discussions and debates

LEARNING OUTCOMES

Upon completion of this course, participants will be able to:

• Implement a targeted customer care strategy
• Detect critical issues faced by customers
• Elevate the professional image of their company
• Tailor interactions to different customer behavior styles
• Increase customer loyalty through superior service
• Enhance communication skills with clients
• Apply techniques for building strong relationships
• Create a personal action plan to refine customer service abilities
• Demonstrate acts of generosity and high-quality care
• Utilize methods for handling challenging situations
• Identify barriers that hinder exceptional customer service delivery

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

Pfizer, Hewlett Packard, DellEMC, and VMware have all seen positive outcomes from this program, enhancing their approach to influence and showing resilience in tackling workplace challenges. If your goals include: • Building high-performing work teams • Securing contracts consistently through effective pitches • Negotiating optimal deals • Increasing shareholder value annually... then our influencing program is essential for you.