Course Outline

Defining Business Analysis

Overview of the business analysis discipline

  • Key roles and responsibilities
  • Distinguishing between business analysis and other related disciplines

Introducing the business analysis framework

  • The framework and the Business Analysis Body of Knowledge® (BABOK®)
  • Industry best practice from the International Institute of Business Analysis (IIBA®)

Capturing Business Requirements through Elicitation

Gathering business needs at the organisational or department levels

  • Performing needs analysis
  • Choosing the best elicitation technique
  • Soliciting enterprise-level contextual analysis using strategic, tactical and operational tools

Identifying the nine elicitation techniques

  • Verifying the necessary steps to gather information
  • Recording and confirming elicitation results

Conducting Enterprise Analysis

Analysing the business landscape

  • Categorizing and prioritizing business needs and issues using affinity diagrams
  • Assessing business capabilities and gaps

Detecting problems and finding opportunities

  • Exposing root causes of problems
  • Finding opportunities for growth
  • Identifying elements of the initial solution scope
  • Developing action-oriented business initiatives to address business needs and opportunities

Measuring the feasibility of options

  • 2x2 analysis grid
  • Prioritization matrices
  • Anticipating project benefits and costs

Documenting critical project parameters

  • Building SMART project objectives
  • Specifying critical project elements and deliverables

Planning and Monitoring the Business Analysis Process

Planning for requirements analysis

  • Documenting assumptions, ground rules and templates
  • Producing a requirements development plan to guide and manage the process
  • Building the communication plan

Performing stakeholder analysis

  • Identifying key stakeholders
  • Analysing the impact stakeholders have on a project

Developing a change management process

  • Baselining your plan
  • Following the defined change management process
  • Managing the change control process

Managing and Communicating Requirements

Analysing requirements

  • Verifying, prioritising and organising requirements
  • Specifying the requirements document
  • Identifying key relationships using traceability

Executing the communication plan

  • Addressing common pitfalls typically encountered during requirements development
  • Validating the requirements document with key stakeholders
  • Managing stakeholder agreement and conflict

Assessing and Validating Solutions

Allocating requirements

  • Optimising business value
  • Evaluating dependencies between the individual requirements

Assessing organisational readiness

  • Identifying organisational capability gaps
  • Defining business and technical organisational impacts

Developing Business Analysis Competencies

  • Going beyond the mechanics of analysis
  • Applying the IIBA® Business Analysis Competency framework

Requirements

This course is intended for anyone interested in gaining a broad knowledge of the key tasks and techniques involved in business analysis or anyone who needs to effectively analyse business options and outcomes.

 21 Hours

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