Microsoft Dynamics 365 Sales Training Course

Microsoft Dynamics 365 Business Central (BC) serves as a contemporary ERP solution designed to support comprehensive business operations, including advanced warehouse and inventory management. Through robust integration capabilities and specialized add-ons such as Warehouse Insight, Business Central facilitates efficient warehouse activities, license plating, and operational automation throughout the enterprise.

This instructor-led, live training (available online or onsite) is tailored for intermediate-level warehouse operations teams, ERP consultants, and systems professionals aiming to implement or optimize warehouse management within Dynamics 365 Business Central. The course focuses on best practices, the utilization of mobile devices, and high-quality integration workflows.

Upon completing this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Leverage Warehouse Insight for real-time mobile execution of warehouse tasks.
• Deploy license plating and traceability mechanisms to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical sessions.
• Hands-on implementation in a live-lab environment.

Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led live training the UAE (online or onsite) targets business analysts who aim to optimize marketing and sales processes using Microsoft Dynamics 365.

Upon completing this training, participants will be equipped to:

• Leverage various modules within Microsoft Dynamics 365 to effectively manage process flows.
• Seamlessly integrate the Power Platform with Microsoft Dynamics 365.
• Organize common data models, including records, segment charts, and additional structures.
• Automate operational processes through Microsoft Flow integration.

This instructor-led live training in the UAE (online or onsite) is designed for intermediate business analysts wishing to lead initiatives for continuous business process improvement and system enhancements within their organizations.

By the end of this training, participants will be able to:

• Gain a comprehensive understanding of Dynamics 365.
• Set up, configure, and manage various components of Dynamics 365.
• Analyze existing business processes and make recommendations for optimization using Dynamics 365 functionalities.
• Manage migrations and updates within Dynamics 365.

This instructor-led, live training in the UAE (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in the UAE (online or onsite) is aimed at beginner-level to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

Microsoft Dynamics 365 Customer Service offers a robust solution for overseeing customer support, service operations, and omnichannel engagement.

This instructor-led, live training (available online or onsite) is designed for intermediate-level users aiming to implement and configure customer service solutions within Dynamics 365 Customer Service.

Upon completing this training, participants will be equipped to:

• Configure and manage case automation, queues, and routing logic.
• Implement omnichannel tools including chat, SMS, and the agent workspace.
• Develop personalized customer experiences through surveys and analytics.
• Integrate AI assistants and IoT devices for proactive support scenarios.

Course Format

• Interactive lectures and discussions.
• Ample exercises and practical sessions.
• Hands-on implementation in a live-lab environment.

Customization Options

• For customized training on this course, please contact us to arrange details.

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led live training in the UAE (online or onsite) is designed for beginners to intermediate participants looking to utilize the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

By the end of this training, participants will be able to:

• Understand the features and benefits of the Sales Insights module.
• Use AI-driven analytics to enhance sales performance.
• Customize and configure the module for specific business needs.
• Leverage insights for lead scoring, relationship health, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

Microsoft Dynamics 365 Business Central is a comprehensive, cloud-based business management solution designed to help small and medium-sized enterprises streamline and unify their financials, sales, service, and operational workflows. Built on the Dynamics 365 platform, it offers extensive customization capabilities to align with unique business requirements. Key functionalities encompass financial management, supply chain oversight, project management, and customer relationship management. Furthermore, it seamlessly integrates with other Microsoft ecosystems, such as Office 365 and Power BI, to enhance utility. Ultimately, Business Central empowers organizations with a robust, adaptable platform to manage operations effectively and foster growth.

Microsoft Dynamics 365 Finance & Operations serves as a robust enterprise-grade ERP platform, engineered to oversee global financial management, supply chain operations, and logistics.

This instructor-led live training, available both online and onsite, targets intermediate to advanced ERP users and internal support teams who seek a deep understanding of the functional capabilities within the Finance and Supply Chain modules of Microsoft Dynamics 365 F&O.

Upon completion of this training, participants will be equipped to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft Dynamics 365 Finance & Operations provides a robust development environment designed for customizing ERP functionality and facilitating integration with external systems.

Delivered as an instructor-led live training session (available online or onsite), this course targets intermediate to advanced developers and technical support professionals aiming to build, maintain, and support solutions within Microsoft Dynamics 365 Finance & Operations.

Upon completion of this training, participants will be capable of:

• Configuring a development environment utilizing Visual Studio and X++.
• Developing forms, classes, tables, and workflows within F&O.
• Implementing business logic through events, permissions, and validations.
• Creating custom reports and extending existing functionalities.
• Integrating external services via REST APIs and OData.
• Conducting testing, debugging, and performance optimization within the F&O environment.
• Managing data migrations and ongoing system updates.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To arrange a customized training version of this course, please contact us directly.