Course Outline
I. Quality Management System compliant with the requirements of ISO 9001
1. Components of the Quality Management System as defined by ISO 9001
2. Exercises on interpreting and analyzing ISO 9001 requirements
II. Audits – general information
1. Overview of the complete audit process
2. Types of audits
III. Audit planning and preparation
1. Audit criteria and scope
2. Selection of the auditor team
3. Process-oriented approach to internal audits
4. Key considerations when developing a checklist of control questions
5. Practical exercises
IV. Conducting an audit – rules for conducting an on-site audit
1. Auditing techniques
2. Objective evidence
3. Identifying non-conformities and effectively demonstrating them
4. Practical exercises
V. Documenting audit results
1. Crafting clear descriptions of discrepancies
2. Documenting non-conformities
3. Identifying and recording insights and opportunities for improvement
4. Audit Report – Summary of Audit Results
5. Practical exercises
VI. Effective post-audit activities
1. Responsibilities associated with initiating corrective actions
2. The importance of precisely determining the root causes of non-conformity
3. Defining corrective actions
4. Evaluating the effectiveness of implemented actions
5. Post-audit activities concerning insights and improvement potentials
6. Practical exercises
VII. Discussion and summary
Requirements
Audience
- Professionals preparing to serve as ISO 9001 Internal Auditors
- Anyone with an interest in the subject matter
Testimonials (1)
The attention to cover all doubts
