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Duration 35 hours
Course Outline
Week 1: Foundational Principles
- Day 1: Introduction to Banking Applications
- Exploration of core banking modules
- SLAs and compliance requirements (PCI DSS, uptime standards)
- ITSM processes (incident, problem, and change management)
- Day 2: Java Production Essentials
- Insights into JVM architecture, memory management, and garbage collection basics
- Analyzing Java exceptions
- Optimizing JVM performance for banking-specific workloads
- Day 3: Unix Fundamentals
- Directory structures and navigation
- Key commands: ps, top, df, tail, grep, awk, sed
- Introduction to shell scripting for automation
- Day 4: Logs & Monitoring
- Interpreting transaction and audit logs
- Utilizing tools such as Splunk, ELK, and native log analysis
- Practical exercise: Diagnosing a failed fund transfer
- Day 5: Ticketing & Escalation Protocols
- Managing workflows in ServiceNow and JIRA
- Understanding the escalation matrix (L1 → L2 → Dev)
- Best practices for Root Cause Analysis (RCA) and documentation
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: Application Server & API Debugging
- Core concepts of WebLogic and Tomcat
- Interpreting API failure codes (401, 500, 504)
- Addressing JDBC pool issues and timeout errors
- Day 7: Database Troubleshooting
- Identifying slow queries, locks, and deadlocks
- Using SQL profiling tools: EXPLAIN, SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock
- Day 8: CI/CD, Release & Rollback
- Overview of Jenkins
- Analyzing release failure scenarios
- Executing rollbacks and post-deployment validation
- Day 9: War Room Simulation
- Role-based exercises: incident lead, communications, and technical resolution
- Live troubleshooting scenario focusing on login failures
- Conducting RCA, drafting war room notes, and updating stakeholders
- Day 10: Capstone & Review
- Comprehensive review of tools, logs, escalation paths, Unix, and DB skills
- Final challenge and assessment quiz
- Certification and feedback session
Optional Extensions
- Basics of Kafka/MQ troubleshooting
- APM Tools: AppDynamics/Dynatrace
- Introduction to Kubernetes (pod restarts, log analysis)
- SRE Metrics: SLIs, SLOs, MTTR
Conclusion and Future Steps
Requirements
- A solid grasp of fundamental Java programming concepts
- Practical experience navigating Unix-based operating systems
- Familiarity with enterprise application support workflows
Target Audience
- Support Engineers
- Java Developers looking to transition into support roles
- Production Support Analysts operating within banking institutions
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
