Course Outline
Introduction
Customer Comes First
- Anticipation: Understanding customer needs before they arise
- Customer Focus: Building long-term relationships and loyalty
- Assertive Communication: Expressing ideas clearly and confidently
- Market Knowledge: Staying ahead of industry trends and customer expectations
Connected with the Company
- Networking: Building strong internal and external professional relationships
- Teamwork: Collaborating effectively to achieve business goals
- Troubleshooting: Quickly identifying and resolving challenges
- Adaptability: Navigating change and staying resilient
I Achieve What I Set Out to Do
- Decision Making: Evaluating options and making informed choices
- Disciplined Execution: Maintaining focus and consistency
- Recursion: Learning from past experiences to improve future actions
- Delegation: Assigning tasks effectively for better productivity
Owner Mentality
- Negotiation: Reaching win-win agreements in business discussions
- Innovation: Encouraging creativity and continuous improvement
- Change Management: Leading teams through transitions successfully
- Commitment to Profitability: Balancing business growth and financial sustainability
Summary and Next Steps
Requirements
- Basic understanding of commercial management responsibilities
- Experience in customer interactions and business operations
Audience
- Commercial managers
- Sales and marketing teams
- Customer relationship managers
Testimonials (3)
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!