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 Duration 7 hours

Course Outline

Introduction to ChatGPT in the Public Sector

  • Understanding ChatGPT: capabilities and mechanics.
  • Application of AI in government workflows.
  • Identifying strengths, limitations, and guidelines for responsible usage.

Writing and Editing Official Communication

  • Drafting memos, emails, and reports using AI assistance.
  • Refining tone, clarity, and plain language.
  • Tailoring content for various audiences and formats.

Summarization and Information Extraction

  • Condensing extensive policy or research documents.
  • Identifying key points and actionable items.
  • Organizing summaries for briefings or meeting agendas.

Prompt Design for Government Use

  • Foundational and advanced prompting strategies.
  • Effective use of examples and role-based instructions.
  • Developing reusable prompt templates for recurring duties.

Translation and Multilingual Support

  • Translating internal and external communications.
  • Maintaining professional tone across different languages.
  • Leveraging ChatGPT for inclusive and accessible language.

Productivity and Task Automation

  • Brainstorming and generating ideas for new initiatives.
  • Creating content from structured data sources, such as tables.
  • Developing outlines for presentation decks or briefings.

Compliance, Security, and Ethical Use

  • Addressing data privacy and information sharing risks.
  • Adhering to internal AI and IT policies.
  • Fostering public trust through responsible AI adoption.

Summary and Next Steps

Requirements

  • A working knowledge of standard digital tools utilized in public sector settings.
  • No previous experience with AI or ChatGPT is necessary.
  • Prior familiarity with drafting, reviewing, or managing official communications is beneficial.

Target Audience

  • Public service teams and administrative specialists.
  • Policy analysts and government communications professionals.
  • Staff aiming to enhance productivity through AI-driven solutions.

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