OpenText Exstream v16 Training Course

Microsoft Dynamics 365 Business Central (BC) serves as a contemporary ERP solution designed to support comprehensive business operations, including advanced warehouse and inventory management. Through robust integration capabilities and specialized add-ons such as Warehouse Insight, Business Central facilitates efficient warehouse activities, license plating, and operational automation throughout the enterprise.

This instructor-led, live training (available online or onsite) is tailored for intermediate-level warehouse operations teams, ERP consultants, and systems professionals aiming to implement or optimize warehouse management within Dynamics 365 Business Central. The course focuses on best practices, the utilization of mobile devices, and high-quality integration workflows.

Upon completing this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Leverage Warehouse Insight for real-time mobile execution of warehouse tasks.
• Deploy license plating and traceability mechanisms to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical sessions.
• Hands-on implementation in a live-lab environment.

Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies.

By the end of this training, participants will be able to:

• Optimize Pardot for advanced email marketing and engagement tactics.
• Master the creation and analysis of reports and dashboards.
• Enhance prospect assignment strategies and engagement programs.
• Lever Pardot’s dynamic content and custom redirects to improve campaign performance.

Salesforce stands as a premier CRM platform designed to help businesses monitor, optimize, and scale their sales performance.

This instructor-led training, available both online and onsite, is tailored for intermediate-level sales professionals looking to enhance their selling capabilities through modern, high-impact techniques supported by Salesforce.

Upon completion of this training, participants will be equipped to:

• Implement contemporary cold-calling strategies to boost client engagement.
• Utilize proven scripts to drive higher conversion rates.
• Establish rapport swiftly using psychological and human-connection techniques.
• Leverage Salesforce to monitor activities and expedite results.

Course Format

• Live demonstrations coupled with guided discussions.
• Hands-on practice using real-world sales scenarios.
• Interactive exercises conducted within a live Salesforce environment.

Customization Options

• Examples, scenarios, and exercises can be customized to meet specific requirements.

Salesforce stands as a premier cloud-based CRM platform, empowering organizations to manage customer relationships, streamline processes, and enhance team collaboration. This practical, hands-on course delves into core configuration, object and application design, automation via workflows, Process Builder, and Flow, alongside productivity tools designed to help teams operate more efficiently.

This instructor-led live training, available both online and on-site, targets beginner to intermediate-level administrators, business users, and team leads who aim to configure Salesforce, automate routine processes, and boost user productivity.

Upon completing this training, participants will be equipped to:

• Configure objects, fields, page layouts, and record types to accurately model business data.
• Design and construct Lightning apps and pages using Lightning App Builder.
• Develop automation using Flow and other process automation tools to streamline tasks.
• Activate productivity and collaboration features, including Lightning Experience, Chatter, and various integrations.
• Create fundamental reports and dashboards to highlight key performance metrics.

Course Format

• Interactive lectures and live demonstrations.
• Guided hands-on exercises within a sandbox environment.
• Real-world scenarios and a short capstone lab.

Course Customization Options

• For a customized version focusing on Sales Cloud, Service Cloud, or custom objects, please contact us to arrange.

In this instructor-led, live training in the UAE (online or onsite), participants will learn the architecture, design, and operational features that constitute Salesforce CPQ as they step through the setup, configuration, and maintenance of a sample Salesforce CPQ installation.

This instructor-led live training in the UAE (online or onsite) is aimed at web developers who wish to create real time applications using Salesforce Development.

By the end of this training, participants will be able to:

• Build a real time application using the Apex programming language.
• Create test classes with Apex to increase code coverage in Salesforce.
• Ceate and use REST and SOAP web services using Apex.

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level developers who wish to learn how to design, develop, and deploy responsive and dynamic email templates tailored for various Salesforce marketing campaigns.

By the end of this training, participants will be able to:

• Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
• Leverage Salesforce data to create personalized email experiences.
• Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.

This instructor-led live training, delivered in the UAE (online or onsite), is tailored for marketing staff, sales personnel, and customer service representatives who wish to set up, manage, and utilize Salesforce to better serve their customers.

By the end of this training, participants will be able to:

• Configure their Salesforce account to manage profiles, track activities, customize views and layout, and personalize settings.
• Utilize Salesforce features and tools to attract, attain, and service existing and potential customers.
• Create reports and dashboards to generate useful analytics and insights for the business.

Salesforce serves as a robust cloud platform that facilitates the entire insurance lifecycle, spanning from initial quoting and sales processes through to claims management and policy administration.

This instructor-led live training, available either online or onsite, is designed for intermediate-level professionals in the insurance and leasing sectors. It aims to equip participants with the skills to configure, extend, and optimize Salesforce to manage offerings, automate claims, and oversee complete policy lifecycles.

Upon completion of this training, participants will be able to:

• Configure Salesforce to quote and price insurance products effectively.
• Manage post-sales activities, including claims processing, event registration, and automated payments.
• Model insurance products and administer policies throughout their entire lifecycle.
• Adapt Salesforce to address the specific regulatory and operational requirements of the insurance and leasing industries.

Course Format

• Interactive lectures and discussions.
• Practical application of Salesforce Insurance tools and configurations.
• Guided exercises centered on product creation, claims workflows, and policy automation.

Course Customization Options

• To arrange customized training tailored to your specific insurance or leasing products, please contact us.

This instructor-led, live training in the UAE (online or onsite) is tailored for administrators who wish to utilize Salesforce Lightning to develop web applications.

By the conclusion of this training, participants will be able to:

• Build responsive applications with Salesforce Lightning.
• Develop applications with little to no code.
• Create a lightning application from scratch.

This instructor-led live training, available in the UAE (online or onsite), is designed for intermediate-level marketing professionals aiming to develop the expertise needed to utilize Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement.

By the conclusion of this training, participants will be able to:

• Understand the features, functionalities, and architecture of Salesforce Marketing Cloud.
• Learn how to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
• Manage data within Marketing Cloud, create segmented audiences, and utilize data for targeted marketing efforts.

This instructor-led, live training in the UAE (online or onsite) is tailored for beginner to intermediate-level sales professionals who aim to utilize Salesforce for managing leads, opportunities, accounts, and customer interactions to boost deal closure rates and enhance overall sales performance.

Upon completion of this training, participants will be able to:

• Navigate the Salesforce Sales Cloud interface with confidence.
• Effectively manage leads, contacts, accounts, and opportunities.
• Utilize Salesforce tools to streamline workflows and monitor performance.
• Leverage reports and dashboards to gain valuable insights into the sales pipeline.

This instructor-led, live training in the UAE (online or onsite) is aimed at beginner-level sales professionals and administrators who wish to effectively use and manage Salesforce Sales Cloud and its administrative features.

By the end of this training, participants will be able to:

• Navigate and utilize Salesforce Sales Cloud effectively.
• Manage leads, accounts, contacts, opportunities, and cases.
• Generate reports and dashboards for sales insights.
• Implement automation and workflow rules in Salesforce.
• Customize security settings and manage user access.
• Integrate Salesforce with Power BI, Tableau, and other tools for real-time data analysis.

This instructor-led, live training in the UAE (online or onsite) is designed for professionals seeking to leverage Veeva Commercial Cloud Engagement applications to deliver a personalized customer experience across multiple channels.

Upon completing this training, participants will be able to:

• Personalize customer interactions using Veeva CRM.
• Plan and execute enterprise events using Veeva Digital Events.
• Align sales territories using Veeva Align.

Veeva Vault is a cloud-based content management platform and a suite of applications designed for life sciences companies.

This instructor-led, live training in the UAE (online or onsite) is designed for end-users who want to utilize Veeva Vault to enhance their management of life science documents and data.

Upon completion of this training, participants will be capable of managing documents, tracking product information, and collaborating effectively with other team members.