Program Management Professional (PgMP)® Certification Exam Prep. Training Course

This instructor-led, live training in the UAE (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

CAPM® is the abbreviation for Certified Associate in Project Management.

PMI’s Certified Associate in Project Management (CAPM)® represents a valuable entry-level certification designed for project practitioners. Tailored for individuals with little to no prior project experience, the CAPM® validates your grasp of the core knowledge, terminology, and processes essential to effective project management.

Whether you are just beginning your journey in project management or are already functioning as a subject matter expert within project teams, earning the CAPM can launch your career in the right direction or propel it to new heights.

The PMP® and CAPM® certifications are issued by the Project Management Institute (PMI®), which stands as the world’s foremost association for Project Management Professionals.

BENEFITS OF BEING A CAPM

• Recognized Expertise: The PMP® and CAPM® certifications are globally acknowledged and respected credentials offered by PMI, the leading association for Project Management Professionals. With a 12% annual growth in the number of PMP® and CAPM® certification holders, these credentials have become the de facto industry standard for Project Managers.
• Better Job Opportunities: Holding the PMP® or CAPM® certification signals your expertise in Project Management to current and prospective employers, demonstrating that you possess a solid foundation of project management knowledge ready to be applied in the workplace.
• Prestigious Membership: By attaining the PMP® or CAPM® certification, you join one of the most prestigious professional communities. Your name will be included in the largest and most distinguished group of certified Project Management Professionals.
• Increase Salary: It has been observed that Project Managers who hold the PMP® or CAPM® certification tend to earn higher salaries compared to their non-certified peers.
• Global recognition: The PMP® and CAPM® certifications are endorsed by leading companies, which often encourage their Project Managers to obtain these credentials.

For further information regarding the benefits of the PMP® and CAPM® certifications, please visit www.pmi.org

ABOUT PMI

The Project Management Institute (PMI®) is the world’s leading not-for-profit professional association dedicated to project management. PMI® supports over half a million members across 170 countries worldwide.

PMI® members comprise individuals practicing and studying project management across a wide variety of industry sectors.

PMI® has established itself, and continues to lead, as the premier professional association in project management. For more details, visit www.pmi.org

This program offers comprehensive guidance on the duties of a Process Owner, empowering them to articulate their role effectively within the process framework. It delivers the essential education required to supervise the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Participants acquire the skills to apply Scrum practices to Process Owner responsibilities, utilizing Agile and Lean principles to implement 'just enough' processes and ensure continuous alignment between process performance and overarching business objectives.

Discover how to leverage Agile Service Management to increase the customer value your processes generate and remain competitive in a fast-paced, disruptive market. A Certified Agile Service Manager serves as the operational counterpart to a development Scrum Master. Together, Scrum Masters and Agile Service Managers can embed agile thinking throughout the IT organization, establishing a strong foundation for a DevOps culture.

This instructor-led live training in the UAE (available online or onsite) is designed for intermediate-level professionals aiming to improve workflow efficiency by leveraging ClickUp’s automation and integration features.

By the end of this training, participants will be able to:

• Comprehend the automation capabilities of ClickUp and identify practical use cases.
• Design and oversee automations to streamline daily workflows.
• Connect ClickUp with third-party platforms such as Slack, Google Drive, and Zapier.
• Configure triggers, conditions, and actions to manage tasks automatically.
• Enhance team collaboration through effective automation and integration strategies.

This instructor-led, live training in the UAE (online or onsite) targets intermediate-level professionals looking to apply Agile project management principles using ClickUp’s features.

Upon completion of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Effectively manage sprints, backlogs, and epics.
• Utilize ClickUp’s Kanban, List, and Timeline views to support Agile workflows.
• Monitor team velocity, burndown charts, and key performance metrics.
• Automate Agile processes to boost efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in the UAE (online or onsite) guides participants through the deployment of a JIRA instance. Attendees will master advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, setting up emails and notifications, applying security schemes, managing permissions, and performing troubleshooting. Additionally, participants will learn to install and customize the JIRA Service Desk, establish a knowledge base, manage service desk users, and collaborate on service requests.

By the conclusion of this training, participants will be capable of:

• Gaining a comprehensive understanding of JIRA administration.
• Tailoring JIRA to meet specific business requirements.
• Defining JIRA emails and notification settings.
• Managing and assigning users, groups, and project roles.
• Overseeing JIRA permissions and security schemes.
• Conducting JIRA troubleshooting.
• Deploying and customizing the JIRA Service Desk.

This instructor-led, live training in the UAE introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in the UAE introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

The PMI Agile Certified Practitioner (PMI-ACP) exam is designed for project management professionals who are currently applying or aspire to apply agile methodologies within their organizations. This certification validates that an individual possesses hands-on experience in managing agile projects and demonstrates familiarity with the various subsets of agile methodology, such as Scrum, Kanban, Lean, and others.

Through this instructor-led live training, participants will acquire the necessary materials, knowledge, and practical insights to prepare effectively for the PMI-ACP examination.

Audience

• Project managers
• Program managers
• Project leads
• Other team members involved in agile projects

This live, instructor-led training in the UAE (available online or on-site) is tailored for intermediate-level business analysts aiming to master business analysis techniques and prepare for the PMI-PBA exam.

By the conclusion of this training, participants will be able to:

• Apply the tools, techniques, and best practices for business analysis as defined by PMI.
• Gain mastery over the five key domains of business analysis.
• Build practical capabilities in identifying stakeholder needs, managing requirements, and driving successful project results.
• Navigate the PMI-PBA certification pathway and confidently approach the certification exam.

This training is designed to prepare participants for the PMP® (Project Management Professional®) exam. Upon completion, every participant will receive a certificate of completion for the PMP-Prep training, covering 35 hours of instruction.

Target Audience:

• Experienced project managers aiming to enhance their qualifications and gain international recognition through the prestigious Project Management Professional (PMP®) certification.
• Project managers with less experience and project team members who wish to expand their project management knowledge and skills.
• Mid-level and senior managers looking to broaden their competencies in managing and supervising projects.
• Individuals with project management experience seeking to further develop their professional skills.

Training Objectives:

• Comprehensive preparation for obtaining the Project Management Professional (PMP®) certification by systematizing existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• Fulfilling the formal admission requirements for the PMP® exam, specifically obtaining the required 35 contact hours of project management education.
• Gaining familiarity with project management practices, techniques, and tools.

Class Format:

• Presentations covering key project management topics.
• Questions and quizzes related to PMP® exam subject areas.
• Analysis of questions in the style of the PMP® certification exam.

This instructor-led, live training in the UAE (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

This program empowers participants to effectively plan, manage, and control project risks. Attendees will gain the necessary expertise to formulate comprehensive risk management plans, identify potential risks, analyze them, and devise appropriate response strategies. The course covers both qualitative and quantitative risk analysis using practical methodologies, equipping learners with the essential tools and techniques needed to successfully pass the PMI-RMP® (Risk Management Professional) certification exam.

This course is tailored for organizations aiming to streamline their operations by connecting various digital platforms used in daily workflows, including Trello, QuickBooks, Google Workspace, and the WhatsApp API.

Delivered as an instructor-led live training (available online or on-site), this program guides participants through the process of linking and automating workflows, thereby enhancing project and financial oversight while centralizing data for better decision-making.

Upon completion of this training, participants will be able to:

• Connect and automate workflows across Trello, QuickBooks, and Google Workspace.
• Incorporate communication via the WhatsApp API into operational workflows.
• Design multi-platform automation systems focused on efficiency and control.
• Implement security and monitoring policies for active integrations.
• Document and maintain automated processes in operation.

Format of the Course

• Conceptual explanations and guided demonstrations.
• Practical exercises applied to real-world operational scenarios.
• Hands-on practice using company-specific data and tools.

Course Customization Options

• Adapting the content to the company’s specific platforms and processes.
• Including additional tools such as Zapier, Make/Integromat, or Power Automate.
• Analyzing and designing real data integration flows.