Course Outline
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Module 1
Introduction: Exploring key principles and definitions. -
Module 2
The Impact of Customer Experience: Differentiation, retention, and new customer acquisition methods. -
Module 3
The CX Framework™: Our unique framework designed to drive CX Excellence. -
Module 4
The Customer Journey: Understanding customer personas and the five steps to effective journey mapping. -
Module 5
CX in Action: How employee engagement and digital innovation transform CX. -
Module 6
Four Stages to CX Excellence: Developing a CX strategy you can implement in your organization today.
Requirements
Who is this program for?
Our CX courses cater to a broad audience, ranging from junior employees to senior professionals, executives, and CEOs. This entry-level Professional Certificate is valuable and rewarding for professionals at all levels of the business hierarchy.
The course is particularly beneficial for customer-facing teams, team leaders, and dedicated customer ‘champions’.
Testimonials (2)
I really enjoyed learning about AI attacks and the tools out there to begin practicing and actively using for security testing. I took a lot of knowledge away which I didn't have at the beginning and the course met what I hoped it would be. My favorite part shown from the training was Comet Browser and was amazed at what it could do. Definitely something will be looking into more. Overall it was a great course and enjoyed learning all OWASP GenAI Top 10.
Patrick Collins - Optum
Course - OWASP GenAI Security
That every technical lesson came with multiple practical exercises to nail down the concepts.
