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Duration 7 hours
Course Outline
Introduction to Feedforward
- Distinctions between feedback and feedforward.
- The effectiveness of feedforward: Concentrating on strengths and future potential.
- Evidence and business justification for forward-focused coaching.
Core Principles and Techniques
- Delivering concise, specific, and future-oriented suggestions.
- Utilizing positive language and avoiding judgmental tones.
- Employing open-ended questions and active listening to facilitate constructive dialogue.
Practical Feedforward Conversations
- Structured feedforward approach: Request, Suggest, Commit.
- Role-play: Conducting one-on-one feedforward sessions.
- Peer coaching and rapid practice cycles.
Adapting Feedforward to Different Contexts
- Integrating short, actionable suggestions into team meetings and standups.
- Implementing remote and asynchronous feedforward practices.
- Navigating cross-cultural nuances and maintaining psychological safety.
Managing Difficult Conversations
- Integrating feedforward with corrective feedback when necessary.
- Techniques for de-escalation and reframing to achieve constructive outcomes.
- Establishing boundaries and follow-up commitments.
Integrating Feedforward into Your Team
- Creating simple routines and rituals to sustain practice.
- Evaluating impact through qualitative and basic quantitative metrics.
- Action planning: Drafting your team’s feedforward implementation plan.
Troubleshooting
- Common obstacles and strategies for overcoming resistance.
- Scenarios where feedforward alone is insufficient and alternative solutions.
- Coaching resources and escalation pathways.
Summary and Next Steps
Requirements
- Fundamental knowledge of team leadership and communication concepts.
- Previous experience leading or coordinating small teams is advantageous.
- Openness to engaging in role-plays and peer coaching exercises.
Target Audience
- Team leaders
- Managers
- Supervisors
- HR professionals
Testimonials (2)
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