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Course Outline

Introduction to Feedforward

  • Distinctions between feedback and feedforward.
  • The effectiveness of feedforward: Concentrating on strengths and future potential.
  • Evidence and business justification for forward-focused coaching.

Core Principles and Techniques

  • Delivering concise, specific, and future-oriented suggestions.
  • Utilizing positive language and avoiding judgmental tones.
  • Employing open-ended questions and active listening to facilitate constructive dialogue.

Practical Feedforward Conversations

  • Structured feedforward approach: Request, Suggest, Commit.
  • Role-play: Conducting one-on-one feedforward sessions.
  • Peer coaching and rapid practice cycles.

Adapting Feedforward to Different Contexts

  • Integrating short, actionable suggestions into team meetings and standups.
  • Implementing remote and asynchronous feedforward practices.
  • Navigating cross-cultural nuances and maintaining psychological safety.

Managing Difficult Conversations

  • Integrating feedforward with corrective feedback when necessary.
  • Techniques for de-escalation and reframing to achieve constructive outcomes.
  • Establishing boundaries and follow-up commitments.

Integrating Feedforward into Your Team

  • Creating simple routines and rituals to sustain practice.
  • Evaluating impact through qualitative and basic quantitative metrics.
  • Action planning: Drafting your team’s feedforward implementation plan.

Troubleshooting

  • Common obstacles and strategies for overcoming resistance.
  • Scenarios where feedforward alone is insufficient and alternative solutions.
  • Coaching resources and escalation pathways.

Summary and Next Steps

Requirements

  • Fundamental knowledge of team leadership and communication concepts.
  • Previous experience leading or coordinating small teams is advantageous.
  • Openness to engaging in role-plays and peer coaching exercises.

Target Audience

  • Team leaders
  • Managers
  • Supervisors
  • HR professionals
 7 Hours

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