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LeanIT |
Lean IT: Applying the principles of Lean to IT operations |
14 hours |
When an enterprise begins a lean transformation, be it in manufacturing, services, or technology, too often the IT department is left out of the picture. Lean IT is a response to this. Lean IT is an extension of Lean principles to information technology (IT), its principle tenet being "the elimination of waste" (work that adds no value to a product or service).
In this instructor-led training, participants learn how to unpack the problem of waste in an IT organization. Through the coverage of theory, case-study activities, and hands-on practice with the tools, methods, and metrics needed, participants learn the critical thinking, analytical and communication skills needed to address the problem of waste in IT operations. By way of this interactive process, participants learn how to apply Lean IT principles and practices within their own organization and establish a culture of continuous improvement in IT.
At the end of this course, participants will understand the impact and role of the IT department in an organization's Lean transformation. In practical terms, participants will learn how to:
measure business performance
quantify the return on "innovation"
assess business processes and identify waste
reduce operating costs
improve quality and performance
improve service levels, manage change, and take advantage of emerging technologies
maintain quality and stability over time
make "Lean thinking” an integral part of the enterprise and every IT professional’s toolkit
Audience
Managers and specialists working in an IT Organization
Format of the course
Part lecture, part discussion, exercises and hands-on practice
Introduction
Lean IT: the intersection of Lean, Six Sigma, and Information Systems.
How economic pressure to reduce costs affect the organization
Proliferation of online transactions
Green IT
What is waste?
Different types of waste
Waste in IT operations
Principles of Lean IT
Value streams
Services provided by the IT group to the parent organization
Value-stream mapping
Diagramming and analyzing services
Flow
Just-in-time systems and integration
Flow vs waste
Pull/Demand systems
Handling service requests
Exercise
Server provisioning - case assignment
Software development APIs - case assignment
The challenges of Lean
Resistance to change
The fear of job loss
Fragmented IT departments
Managing cumulative waste across technology silos
Analysis concepts, techniques and tools
Observing processes
Measuring performance
Quantifying innovation
Understanding the key aspects of a KPI
Time as a critical factor in IT
Exercise
Measuring the current state of an IT department
Implementing a Lean IT strategy in your organization
Reference implementations
Adapting manufacturing theory to digital service processes
Value-stream visualization
Kanban cards
Visualizing the digital, intangible and abstract
Tools and techniques
Integration of lean production and lean consumption
Integrating the entire supply chain, including consumption
Exercise
Identifying value streams
Preparing interviews and questionnaires
Creating a value stream map
Deployment and commercial support
Outsourcing application development and maintenance (ADM)
Automating provisioning services
Performance monitoring
Exercise
Processing tickets - case assignment
Complementary methodologies
Agile, Scrum and lean software development
Six Sigma
Capability Maturity Model Integration (CMMI)
Information Technology Infrastructure Library (ITIL)
Universal Service Management Body of Knowledge (USMBOK)
COBIT
Future trends in business and IT
Closing remarks |
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leanservices |
Lean Services: Lean management for the service industry |
14 hours |
Lean Management is about customer focus, developing and maintaining systems and processes to provide value for customers. Lean Services is the application of lean concepts to service operations.
In this instructor-led training, participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement.
This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.
Audience
Business managers
Format of the course
Part lecture, part discussion, exercises and hands-on practice
Introduction
History of Lean: The Toyota Production System
Lean manufacturing vs lean service operations
Lean Thinking
Organizing human activities
Five principles of Lean
Value
The Value Stream
Flow
Pull
Perfection
Types of waste
Tangible vs intangible waste
Value-added versus non-value added activities in work
Eight types of waste in service operations
Using the wrong metrics to measure waste
Measuring performance
Observing processes
Understanding the key aspects of a KPI
Time as a critical factor
Systems thinking
Managing for the future
Deming's systems thinking in service industries
Preparing the enterprise for Lean
Lean processes
The continuous improvement cycle
Realigning metrics
Overcoming resistance
Pilot projects
Implementing Lean in your organization
Organizing the teams
Applying technology and tools
Developing people and partners
Tracking work with Kanban
Kaizen workshops
Process mapping
Using workflow diagrams
Order-to-delivery cycle
Value Stream Mapping
Lean measurements
Creating current and future state maps
Value Stream Analysis
The 5 S methodology
Just-in-time
Built-in-quality
Promoting Lean thinking across the enterprise
Tools + culture change
Coaching
Developing communication and feedback channels
Focus on long-term learning
Being data-driven
Assessing the results of Lean
Lean maturity matrix
Tracking performance
Benchmarking against other companies
Developing Lean leaders
Setting up a Lean leadership team
Creating a succession system
Complimentary methodologies
Agile and Scrum
Six Sigma
Closing remarks |
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leandistribution |
Lean Distribution: Implementing Lean in distribution, logistics, and supply chain operations |
14 hours |
Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value.
In this instructor-led training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement.
The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:
Calculating the true cost of fulfillment
Lowering total costs across the supply chain
Overcoming resistance to change
Cultivating leadership and instilling a mindset of Lean thinking across the organization
Audience
Managers and professionals responsible for implementing lean principles in distribution, logistics and supply chain operations
Format of the course
Part lecture, part discussion, exercises and hands-on practice
Introduction
History of Lean: The Toyota Production System
Lean Manufacturing vs Lean Distribution
Lean Distribution concepts
Lean change and distribution
Distribution operations improvement
The framework for Lean Distribution
Distribution challenges
Distribution optimization
Business process transformation
ERP transformation
Lean Distribution methodology
Lean capabilities
Customer service policy
Buffer strategy
Replenishment cycles
The pull approach
Preparing for Lean Distribution
Planning a Lean transformation
Taking inventory of the process
Calculating the total cost of fulfillment
Defining KPIs according to the client
Observing transactional-level details from receipt to delivery
Overcoming resistance
Preparing a pilot project
Questions to ask
The Five Whys
Identifying probable cause - beyond symptoms
and uncovering root causes of problems
The cause and effect diagram
Implementing Lean Distribution
Assembling the teams
Measuring and adjusting
Eliminating waste
Just-in-time delivery
Minimizing human effort
Prioritizing safety and cleanliness
Improving the flow of inventory
Improving events is not enough
Providing vision and plans to connect improvement activities
Value Stream Mapping (VSM)
Lean tools for the warehouse
Pareto analysis – what are the big problems?
Cause and effect diagram – what’s causing the problem?
Stratification – how is the data made up?
Check sheet – how often does it occur?
Histograms – what is the overall variation?
Scatter charts – what are the relationships between the factors?
Process control chart – which variations to control and how?
Assessing the results of Lean
Lean maturity matrix
Tracking performance
Benchmarking against other companies
Continuous monitoring and improvement
Developing Lean leaders
Creating a Lean leadership team
Creating a succession system
Complimentary methodologies
Agile and Scrum
Six Sigma
Closing remarks |
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leanmanagement |
Lean Management: Lean management in manufacturing |
14 hours |
Lean Management is an approach to running an organization. It promotes a long-term view of work and a culture of continuous improvement -- seeking to continuously and systematically achieve small, incremental changes in processes in order to improve efficiency and quality.
In this instructor-led training, participants learn how apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement.
The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:
Determining the root cause of inefficiencies
Measuring performance
Realizing the continuous improvement cycle
Organizing Kaizen events
Instilling a mindset of Lean thinking across the organization
Audience
Business managers
Quality assurance managers and consultants
Format of the course
Part lecture, part discussion, exercises and substantial hands-on practice
Introduction
History of Lean: The Toyota Production System
Lean thinking
Organizing human activities
Benefits of Lean
Cash flow improvement
Increased capacity for revenue
Five Principles of Lean
Value
The Value Stream
Flow
Pull
Perfection
Types of waste
Seven types of waste
Using the wrong metrics to measure waste
Measuring performance
Observing processes
Understanding the key aspects of a KPI
Preparing the enterprise for Lean
Creating Lean processes
Tracking work through Kanban
Overcoming resistance to change
Implementing Lean in your organization
Organizing the teams
Kaizen and the continuous improvement cycle
Developing people and partners
Organizing the workspace for efficiency
5 S+1: Sort, Straighten, Shine, Standardize, Sustain, Safety
Reducing the time for equipment changeovers
SMED (Single-Minute Exchange of Dies)
Calculating the pace of production (Takt time)
Autonomation (Jidoka)
Error proofing (Poka Yoke)
Value Stream Mapping
Lean measurements
Creating current and future state maps
Just-in-time
Built-in-quality
Promoting Lean thinking across the enterprise
Tools + culture change
Coaching
Developing communication and feedback channels
Focusing on long-term learning
Developing Lean leaders
Setting up a Lean leadership team
Creating a succession system
Assessing the results of Lean
The Lean Maturity Matrix
Tracking performance
Benchmarking against other companies
Continuous monitoring and improvement
Complimentary methodologies
Agile and Scrum
Six Sigma
Closing remarks |
