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Duration 16 hours
Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Origins and evolution
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying types of waste (muda) in service operations
2. Lean for Managing Requirements and Projects (4 hours)
- Capturing the Voice of the Customer (VOC)
- Prioritization techniques: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Project Thinking: Structure and practical application
- Comparative overview of Lean vs. Agile vs. Six Sigma
3. Lean Kanban (4 hours)
- Fundamentals and core elements of the Kanban system
- Effective board management strategies
- Understanding Pull mechanisms and Work In Progress (WIP) limits
- Key flow indicators: Lead Time, Cycle Time, and Takt Time
4. Lean in Processes (4 hours)
- Value Stream Mapping (VSM)
- Identifying and addressing waste in banking processes
- KAIKAKU: Rapid improvement techniques
5. Other Lean Tools (2 hours)
- GEMBA: Going to the source
- KAIZEN: Continuous improvement
- Root cause analysis methods: Ishikawa diagrams and 5 Whys
- POKA-YOKE: Error prevention
Summary and Next Steps
Requirements
- A solid grasp of fundamental project management concepts
- Practical experience with process workflows in business or banking environments
- Basic familiarity with Agile or Lean principles
Target Audience
- Process managers and analysts
- Project managers in the banking and financial services industry
- Professionals engaged in requirements gathering and process improvement initiatives
Testimonials (3)
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
Learning the basic meaning of lean and what steps are used to become lean.
