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Course Outline
Introduction
- History of Lean: The Toyota Production System
- Lean manufacturing vs lean service operations
Lean Thinking
- Organizing human activities
Five Principles of Lean
- Value
- The Value Stream
- Flow
- Pull
- Perfection
Types of Waste
- Tangible vs intangible waste
- Value-added versus non-value added activities in work
- Eight types of waste in service operations
- Using the wrong metrics to measure waste
Measuring Performance
- Observing processes
- Understanding the key aspects of a KPI
- Time as a critical factor
Systems Thinking
- Managing for the future
- Deming's systems thinking in service industries
Preparing the Enterprise for Lean
- Lean processes
- The continuous improvement cycle
- Realigning metrics
- Overcoming resistance
- Pilot projects
Implementing Lean in Your Organization
- Organizing the teams
- Applying technology and tools
- Developing people and partners
- Tracking work with Kanban
- Kaizen workshops
Process Mapping
- Using workflow diagrams
- Order-to-delivery cycle
Value Stream Mapping
- Lean measurements
- Creating current and future state maps
Value Stream Analysis
- The 5 S methodology
- Just-in-time
- Built-in-quality
Promoting Lean Thinking across the Enterprise
- Tools + culture change
- Coaching
- Developing communication and feedback channels
- Focus on long-term learning
- Being data-driven
Assessing the Results of Lean
- Lean maturity matrix
- Tracking performance
- Benchmarking against other companies
Developing Lean Leaders
- Setting up a Lean leadership team
- Creating a succession system
Complimentary Methodologies
- Agile and Scrum
- Six Sigma
Closing Remarks
Requirements
- A desire to develop people, improve efficiency, and eliminate waste within the organization.
Audience
- Business managers
Testimonials
The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.
Bethany Magpayo - Embassy of Canada, Manila
Statistics 101 and different ways of interpreting/presenting data results.
- Embassy of Canada, Manila
simulation exercises
- Embassy of Canada
It was fast-paced. I did not get bored. Topics are interesting. Trainer was very knowledgeable.
- Embassy of Canada
The way the course was presented, including the exercises and simulation.
- Embassy of Canada
Interactive and practical
- Embassy of Canada
The exercises conducted. They were challenging but provided valuable insight. :)
- Embassy of Canada
Excellent Trainer - knowledgeable, interesting presentation and was able to connect with his audience.
Catherine Perez - Embassy of Canada
Informative
- Embassy of Canada
Participating ion activities.
ARCHIE CANOZA - Embassy of Canada
Alvin's broad-based knowledge such as providing historical insights and juxtaposing it into real and current situations.
Connie Pascual - Embassy of Canada
I am familiar with the topics and principles discussed so I like everything about the training. If I had to pick one, it would be the math section.
- Embassy of Canada
I found the group exercises helpful in applying the subject matter.
Embassy of Canada
While there is the recognition that we can only change what is within our sphere of influence, it was a good reminder to look for solutions, to be collaborative, to keep asking.
Embassy of Canada
Its not boring
Embassy of Canada
Learning about the 8 wastes and how to mitigate them. I also liked the dynamism of the group. The trainer was really good at animating the group members.
Embassy of Canada
Simulation exercises.
- Embassy of Canada
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