ISO/IEC 20000 Foundation Training Course

This instructor-led, live training session in the UAE (online or on-site) is designed for beginner-level quality assurance professionals, regulatory compliance staff, medical device engineers, and other professionals involved in medical device manufacturing. It aims to provide a foundational grasp of ISO 13485, enabling participants to implement and maintain a compliant quality management system and ensure regulatory compliance within their organizations.

By the end of this training, participants will be able to:

• Understand the structure, purpose, and requirements of ISO 13485:2016.
• Learn about the quality management principles specific to medical devices.
• Gain insights into key processes and documentation required for compliance.
• Understand the steps to implement and maintain an ISO 13485 quality management system (QMS).

Why should you attend?

The ISO/IEC 27001 Foundation training empowers you with the essential knowledge to implement and manage an Information Security Management System (ISMS) in accordance with ISO/IEC 27001. Throughout this course, you will gain a comprehensive understanding of key ISMS components, including policies, procedures, performance metrics, management commitment, internal auditing, management reviews, and the principle of continual improvement.

Upon successfully completing this course, you will be eligible to sit for the examination and apply for the “PECB Certified ISO/IEC 27001 Foundation” credential. This PECB Foundation Certificate validates your understanding of the fundamental methodologies, requirements, framework, and management approaches underpinning information security.

Who should attend?

• Professionals actively involved in Information Security Management
• Individuals seeking to deepen their understanding of the core processes within Information Security Management Systems (ISMS)
• Aspiring specialists interested in pursuing a career path in Information Security Management

Educational approach

• Lectures are reinforced with practical questions and real-world examples
• Practical exercises incorporate examples and group discussions
• Practice tests mirror the format and difficulty of the actual Certification Exam

Information security threats and attack vectors are constantly evolving. The most effective defense against these challenges is the proper implementation and management of information security controls and industry best practices. Furthermore, robust information security is a critical expectation and requirement for customers, legislators, and other stakeholders.

This training course is designed to equip participants with the skills necessary to implement an Information Security Management System (ISMS) aligned with ISO/IEC 27001. It aims to provide a comprehensive understanding of ISMS best practices and establish a framework for its ongoing management and enhancement.

Upon completing the training course, you may sit for the examination. Successful candidates can apply for the “PECB Certified ISO/IEC 27001 Lead Implementer” credential, which validates your ability and practical knowledge to implement an ISMS in accordance with ISO/IEC 27001 requirements.

Who Can Attend?

• Project managers and consultants involved in or concerned with the implementation of an ISMS
• Expert advisors aiming to master ISMS implementation techniques
• Individuals responsible for ensuring organizational conformity to information security requirements
• Members of an ISMS implementation team

General Information

• Certification fees are included in the exam price
• Training materials containing over 450 pages of content and practical examples will be distributed
• A participation certificate granting 31 CPD (Continuing Professional Development) credits will be issued
• In case of an unsuccessful exam attempt, you may retake the exam free of charge within 12 months

Educational Approach

• This training course features essay-type exercises, multiple-choice quizzes, illustrative examples, and best practices utilized in ISMS implementation.
• Participants are encouraged to interact with one another and engage in discussions while completing quizzes and exercises.
• The exercises are grounded in a realistic case study.
• The structure of the quizzes mirrors that of the certification examination.

Learning Objectives

This training course will help you:

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used to implement and effectively manage an ISMS
• Recognize the correlation between ISO/IEC 27001, ISO/IEC 27002, and other standards and regulatory frameworks
• Understand the operation of an information security management system and its processes based on ISO/IEC 27001
• Learn how to interpret and implement ISO/IEC 27001 requirements within the specific context of an organization
• Acquire the necessary knowledge to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an ISMS

ISO 37001:2025 is an international standard for Anti-Bribery Management Systems (ABMS) that establishes requirements and offers guidance to help organizations of any size or industry prevent, detect, and address bribery risks.

This live, instructor-led training (available online or onsite) is designed for beginner to intermediate-level professionals who aim to understand and support the implementation or auditing of an anti-bribery management system aligned with ISO 37001:2025.

Upon completing this training, participants will be equipped to:

• Comprehend the structure and objectives of ISO 37001:2025.
• Apply anti-bribery requirements within real-world organizational settings.
• Design and monitor effective internal controls and reporting mechanisms.
• Assist organizations in achieving regulatory compliance and upholding ethical integrity.

Course Format

• Interactive lectures and discussions.
• Real-world case studies and practical examples.
• Scenario-based exercises and collaborative group work.

Course Customization Options

• For customized training arrangements, please contact us to discuss your specific needs.

ISO 37301 is an international standard outlining the requirements for establishing, developing, implementing, evaluating, maintaining, and improving an effective compliance management system (CMS).

This instructor-led training, available online or onsite, is designed for beginner to intermediate-level professionals seeking to understand, implement, or audit a compliance management system in accordance with ISO 37301.

Upon completion of this training, participants will be able to:

• Grasp the structure, purpose, and scope of ISO 37301.
• Implement the core components of a compliance management system (CMS).
• Identify compliance risks and opportunities throughout the organization.
• Integrate the ISO 37301 CMS with existing governance, risk, or ISO frameworks.

Course Format

• Interactive lectures and discussions.
• Practical exercises and real-world case studies.
• Group activities and compliance scenario simulations.

Course Customization Options

• To arrange customized training for this course, please contact us to discuss your specific needs.

The ISO 9001 Foundation training program equips you with the essential knowledge to implement and manage a Quality Management System (QMS) in accordance with ISO 9001 standards. Throughout this course, you will gain a comprehensive understanding of the various components of a QMS, including QMS policy, procedures, performance measurement, management commitment, internal audits, management reviews, and continual improvement.

Upon completing this course, you will be eligible to sit for the exam and apply for the \"PECB Certified ISO 9001 Foundation\" credential. Earning this PECB Foundation Certificate demonstrates that you have mastered the fundamental methodologies, requirements, framework, and management approach associated with quality management.

Who should attend?

• Professionals involved in Quality Management
• Individuals seeking to deepen their understanding of the core processes within Quality Management Systems (QMS)
• Those interested in pursuing a career in Quality Management

The \"PECB Certified ISO 9001 Foundation\" exam fully complies with the requirements of the PECB Examination and Certification Programme (ECP). The exam evaluates candidates across the following competency domains: Domain 1: Fundamental principles and concepts of a Quality Management System (QMS); and Domain 2: Quality Management System (QMS).

After successfully completing the exam, you can apply for the \"PECB Certified ISO 9001 Foundation\" credential.

General Information

Certification fees are included in the exam price

Comprehensive training materials, comprising over 200 pages of content and practical examples, will be provided

A participation certificate awarding 14 CPD (Continuing Professional Development) credits will be issued

In the event of an unsuccessful exam attempt, you may retake the exam within 12 months at no additional cost

The ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.

Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.  

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices. 

Who should attend?

• Auditors seeking to perform and lead Quality Management System (QMS) certification audits
• Managers or consultants seeking to master a Quality Management System audit process
• Individuals responsible for maintaining conformance with QMS requirements
• Technical experts seeking to prepare for a Quality Management System audit
• Expert advisors in Quality Management

General information

• Certification fees are included in the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months free of charge

ISO 9001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness. 

After mastering all the necessary concepts of Quality Management Systems, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Implementer” credential. By holding a PECB Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO 9001 in an organization. 

Who should attend?

• Managers or consultants involved in Quality Management
• Expert advisors seeking to master the implementation of a Quality Management System
• Individuals responsible for maintaining conformance with QMS requirements
• QMS team members

General information

• Certification fees are included on the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months for free

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-levelIT professionals and auditors who wish to gain the skills and knowledge needed to lead and conduct ISO/IEC 20000 audits effectively, ensuring IT service management systems comply with the standard's requirements.

By the end of this training, participants will be able to:

• Understand the principles and requirements of ISO/IEC 20000.
• Develop the skills to conduct an ISO/IEC 20000 audit according to ISO 19011 and ISO/IEC 17021-1.
• Plan, lead, and report on an audit for IT service management systems (ITSMS).
• Gain the confidence to achieve certification as an ISO/IEC 20000 Lead Auditor.

This instructor-led, live training in the UAE (online or onsite) is aimed at advanced-level IT professionals and service managers who wish to gain the expertise needed to lead the implementation and management of an IT Service Management System (SMS) in compliance with the ISO/IEC 20000 standard.

By the end of this training, participants will be able to:

• Understand the principles of IT Service Management (ITSM) based on ISO/IEC 20000.
• Learn how to implement an IT Service Management System (SMS) in compliance with ISO/IEC 20000.
• Acquire knowledge on the best practices for the implementation and management of ITSM processes.
• Prepare for and conduct ISO/IEC 20000 certification audits.
• Gain skills to lead an implementation project for ITSM within an organization.

This program equips you with all the essential knowledge needed to approach, understand, manage, and successfully execute a digitalization and retention/archiving project. It covers critical areas such as security, search strategies, risk analysis techniques, and the identification of legal, regulatory, contractual, and insurance-related issues. The curriculum includes a set of methodological tools designed to help you effectively digitize any process and select the appropriate solution without delving into complex technical specifics. Furthermore, the course encourages critical thinking regarding the evolving landscape of digital data and highlights emerging technologies that are vital for establishing robust data governance.

Upon mastering all concepts required for digitalization projects, you will be qualified to take the exam and apply for the title of PECB Certified Lead Digitalization and Electronic Archiving Manager. Earning this certification demonstrates that you possess the practical knowledge and professional capabilities to support and lead a team responsible for conducting a digitalization and electronic retention/archiving project.