ISO/IEC 20000 Lead Auditor Training Course
The ISO/IEC 20000 Lead Auditor designation represents an advanced certification and training program designed for professionals aiming to become experts in auditing IT Service Management Systems (ITSMS) in accordance with the ISO/IEC 20000 standard. This standard provides an international framework detailing the requirements for establishing, implementing, maintaining, and continuously improving an IT service management system.
This instructor-led, live training, available online or onsite, is tailored for IT professionals and auditors at an intermediate level who seek to acquire the skills and knowledge necessary to effectively lead and execute ISO/IEC 20000 audits, ensuring that IT service management systems adhere to the standard's requirements.
Upon completion of this training, participants will be able to:
- Comprehend the principles and requirements of ISO/IEC 20000.
- Develop the competency to conduct ISO/IEC 20000 audits in line with ISO 19011 and ISO/IEC 17021-1.
- Plan, lead, and report on audits for IT service management systems (ITSMS).
- Acquire the confidence required to achieve certification as an ISO/IEC 20000 Lead Auditor.
Course Format
- Interactive lectures and discussions.
- Extensive exercises and practice sessions.
- Hands-on implementation within a live laboratory environment.
Customization Options
- For inquiries regarding customized training for this course, please contact us to arrange your requirements.
Course Outline
Introduction and Overview of ISO/IEC 20000
- Introduction to IT service management and ISO/IEC 20000.
- Key concepts and principles of ITSM.
- Overview of the ISO/IEC 20000 standard structure and key clauses.
- Comparison with other frameworks (e.g., ITIL).
- The role of ISO/IEC 20000 in continuous improvement.
ISO/IEC 20000 Audit Principles and Planning
- Understanding the audit process: Types of audits, scope, and criteria.
- Roles and responsibilities of a lead auditor.
- The audit lifecycle: planning, preparation, and execution.
- Risk-based auditing approach.
- Developing an audit plan and checklist preparation.
Conducting the Audit
- Conducting opening meetings and setting audit expectations.
- Interviewing techniques and gathering objective evidence.
- Managing audit team dynamics and ensuring audit trail integrity.
- Identifying and documenting non-conformities.
Reporting and Follow-up
- Preparing the audit report: essential components and best practices.
- Communicating findings to management.
- Corrective actions and follow-up process for non-conformities.
- Conducting closing meetings and concluding the audit.
Certification Process and Exam Preparation
- Certification process overview for ISO/IEC 20000.
- Managing an audit program and audit schedule.
- Professional conduct and ethics for auditors.
- Review of key topics and sample exam questions.
- Mock examination and feedback session.
Summary and Next Steps
Requirements
- Foundational knowledge of IT service management (ITIL or a similar framework).
- Understanding of management systems.
Audience
- IT professionals.
- IT consultants and managers.
- Quality assurance professionals.
Need help picking the right course?
ISO/IEC 20000 Lead Auditor Training Course - Enquiry
Testimonials (4)
Theory followed by practical examples and exercices. Job well done!
Vincenzo Delle Donne - Department of National Defence
Course - ISO 37301 Compliance Management System
the expertise & knowledge of the trainer
Erica DeRosa DeRosa - Aecon Group INc.
Course - ISO 37001 Anti-Bribery Management System
I enjoyed the quizzes, and Driton's style of teaching.
Chloe - SEEC MM Ltd.,
Course - ISO 9001 Lead Implementer
With both my 2022 ISO 9001 audit prep-related training & the recently completed ISO 9001 audit prep refresher course; Dereck has helped me significantly with regards to gaining a new & practical perspective of the ISO 9001:2015 clauses & sections & how they apply to our business. Dereck has also helped me with both training courses --- to improve my ISO-related communications both with our company's employees and the external ISO Auditors .
Dana Foster - Corrigan Oil Company
Course - ISO 9001 Foundation
Upcoming Courses
Related Courses
ISO 13485 Foundation
14 HoursThis instructor-led, live training session in the UAE (online or on-site) is designed for beginner-level quality assurance professionals, regulatory compliance staff, medical device engineers, and other professionals involved in medical device manufacturing. It aims to provide a foundational grasp of ISO 13485, enabling participants to implement and maintain a compliant quality management system and ensure regulatory compliance within their organizations.
By the end of this training, participants will be able to:
- Understand the structure, purpose, and requirements of ISO 13485:2016.
- Learn about the quality management principles specific to medical devices.
- Gain insights into key processes and documentation required for compliance.
- Understand the steps to implement and maintain an ISO 13485 quality management system (QMS).
PECB ISO/IEC 27001 Foundation
14 HoursWhy should you attend?
The ISO/IEC 27001 Foundation training empowers you with the essential knowledge to implement and manage an Information Security Management System (ISMS) in accordance with ISO/IEC 27001. Throughout this course, you will gain a comprehensive understanding of key ISMS components, including policies, procedures, performance metrics, management commitment, internal auditing, management reviews, and the principle of continual improvement.
Upon successfully completing this course, you will be eligible to sit for the examination and apply for the “PECB Certified ISO/IEC 27001 Foundation” credential. This PECB Foundation Certificate validates your understanding of the fundamental methodologies, requirements, framework, and management approaches underpinning information security.
Who should attend?
- Professionals actively involved in Information Security Management
- Individuals seeking to deepen their understanding of the core processes within Information Security Management Systems (ISMS)
- Aspiring specialists interested in pursuing a career path in Information Security Management
Educational approach
- Lectures are reinforced with practical questions and real-world examples
- Practical exercises incorporate examples and group discussions
- Practice tests mirror the format and difficulty of the actual Certification Exam
PECB ISO/IEC 27001 Lead Auditor
35 HoursISO/IEC 27001 Lead Auditor
The ISO/IEC 27001 Lead Auditor training program equips you with the essential expertise required to conduct Information Security Management System (ISMS) audits by applying globally recognized audit principles, procedures, and techniques.
Why attend this course?
Throughout this training, you will gain the knowledge and skills necessary to plan and execute both internal and external audits in accordance with ISO 19011 and the ISO/IEC 17021-1 certification process.
Through practical exercises, you will master audit techniques and develop the competence to manage audit programs, lead audit teams, facilitate communication with clients, and resolve conflicts effectively.
Upon acquiring the necessary expertise to perform these audits, you will be eligible to take the exam and apply for the 'PECB Certified ISO/IEC 27001 Lead Auditor' credential. Holding a PECB Lead Auditor Certificate demonstrates your capability and competence to audit organizations based on industry best practices.
Who should attend?
- Auditors aiming to perform and lead Information Security Management System (ISMS) certification audits
- Managers or consultants looking to master the ISMS audit process
- Professionals responsible for ensuring conformance with ISMS requirements
- Technical experts preparing for an ISMS audit
- Expert advisors in Information Security Management
Learning objectives
- Understand the operations of an Information Security Management System based on ISO/IEC 27001
- Recognize the relationship between ISO/IEC 27001, ISO/IEC 27002, and other standards and regulatory frameworks
- Understand the auditor’s role in planning, leading, and following up on a management system audit in accordance with ISO 19011
- Learn how to lead an audit and manage the audit team
- Learn how to interpret ISO/IEC 27001 requirements within the context of an ISMS audit
- Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow up on an audit in compliance with ISO 19011
Educational approach
- This training integrates both theoretical foundations and best practices used in ISMS audits
- Lecture sessions are illustrated with examples based on case studies
- Practical exercises rely on case studies that include role-playing and group discussions
- Practice tests mirror the format of the Certification Exam
ISO 27002 Lead Manager
35 HoursThe ISO/IEC 27002 Lead Manager training program empowers you with the essential expertise and knowledge required to assist organizations in implementing and managing Information Security controls in accordance with ISO/IEC 27002.
Upon successful completion of this course, you will be eligible to sit for the exam and apply for the “PECB Certified ISO/IEC 27002 Lead Manager” credential. This PECB Lead Manager Certification validates your mastery of the principles and techniques necessary for the implementation and management of Information Security controls based on ISO/IEC 27002.
Who should attend?
- Managers or consultants aiming to implement an Information Security Management System (ISMS) based on ISO/IEC 27001 and ISO/IEC 27002
- Project managers or consultants looking to master the Information Security Management System implementation process
- Professionals responsible for information security, compliance, risk, and governance within an organization
- Members of information security teams
- Expert advisors in information technology
- Information Security officers
- Privacy officers
- IT professionals
- CTOs, CIOs, and CISOs
Learning objectives
- Master the implementation of Information Security controls by adhering to the framework and principles of ISO/IEC 27002
- Gain a comprehensive understanding of the concepts, approaches, standards, methods, and techniques required for the effective implementation and management of Information Security controls
- Comprehend the relationships between the components of Information Security controls, including responsibility, strategy, acquisition, performance, conformance, and human behavior
- Understand the significance of information security for organizational strategy
- Master the implementation of information security management processes
- Master the formulation and implementation of security requirements and objectives
Educational approach
- This training integrates both theoretical foundations and practical application
- Lecture sessions illustrated with examples from real-world case studies
- Practical exercises based on case studies
- Review exercises to support exam preparation
- Practice tests similar to the certification exam format
General Information
- Certification fees are included in the exam price
- Participants will receive training material containing over 500 pages of information and practical examples
- A participation certificate granting 31 CPD (Continuing Professional Development) credits will be issued to participants
- In the event of an exam failure, you may retake the exam within 12 months at no additional cost
ISO/IEC 27005 Lead Risk Manager
35 HoursThe ISO/IEC 27005 Lead Risk Manager training empowers you with the essential expertise to assist organizations in managing risks associated with all assets pertinent to Information Security. Using the ISO/IEC 27005 standard as a reference framework, this course provides comprehensive knowledge of the process model for designing and developing an Information Security Risk Management program. Participants will gain a deep understanding of best practices for risk assessment methods, including OCTAVE, EBIOS, MEHARI, and harmonized TRA. This training supports the implementation of the ISMS framework outlined in the ISO/IEC 27001 standard.
Once you have mastered the core concepts of Information Security Risk Management based on ISO/IEC 27005, you are eligible to take the exam and apply for the "PECB Certified ISO/IEC 27005 Lead Risk Manager" credential. Holding this PECB Lead Risk Manager Certificate demonstrates your practical knowledge and professional capability to support and lead teams in managing Information Security Risks.
Who should attend?
- Information Security risk managers
- Members of Information Security teams
- Professionals responsible for Information Security, compliance, and risk within an organization
- Individuals implementing ISO/IEC 27001, seeking compliance with ISO/IEC 27001, or those involved in risk management programs
- IT consultants
- IT professionals
- Information Security officers
- Privacy officers
Examination - Duration: 3 hours
The "PECB Certified ISO/IEC 27005 Lead Risk Manager" exam fully complies with the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:
- Domain 1: Fundamental principles and concepts of Information Security Risk Management
- Domain 2: Implementation of an Information Security Risk Management program
- Domain 3: Information security risk assessment
- Domain 4: Information security risk treatment
- Domain 5: Information security risk communication, monitoring, and improvement
- Domain 6: Information security risk assessment methodologies
General Information
- Certification fees are included in the exam price
- Training materials containing over 350 pages of information and practical examples will be provided
- A participation certificate awarding 21 CPD (Continuing Professional Development) credits will be issued
- In the event of an exam failure, you may retake the exam within 12 months at no additional cost
PECB ISO/IEC 27001 Lead Implementer
35 HoursInformation security threats and attacks are constantly evolving and becoming more sophisticated. The most effective defense against these risks lies in the proper implementation and management of information security controls and industry best practices. Furthermore, robust information security is a critical expectation and requirement for customers, legislators, and other stakeholders.
This training course is specifically designed to prepare participants for implementing an Information Security Management System (ISMS) in accordance with ISO/IEC 27001. It aims to provide a thorough understanding of ISMS best practices and establish a framework for its ongoing management and continuous improvement.
Upon completion of the training course, participants are eligible to sit for the exam. By successfully passing, you can apply for the “PECB Certified ISO/IEC 27001 Lead Implementer” credential, which validates your ability and practical knowledge in implementing an ISMS based on ISO/IEC 27001 requirements.
Who Can Attend?
- Project managers and consultants involved in or concerned with the implementation of an ISMS
- Expert advisors seeking to master ISMS implementation
- Individuals responsible for ensuring conformity to information security requirements within an organization
- Members of an ISMS implementation team
General information
- Certification fees are included in the exam price
- Training material containing over 450 pages of information and practical examples will be distributed
- A participation certificate granting 31 CPD (Continuing Professional Development) credits will be issued
- In the event of an exam failure, you may retake the exam within 12 months free of charge
Educational approach
- This training course includes essay-type exercises, multiple-choice quizzes, examples, and best practices related to ISMS implementation.
- Participants are encouraged to communicate with each other and engage in discussions while completing quizzes and exercises.
- The exercises are based on a case study.
- The structure of the quizzes mirrors that of the certification exam.
Learning objectives
This training course will help you:
- Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for implementing and effectively managing an ISMS
- Recognize the correlation between ISO/IEC 27001, ISO/IEC 27002, and other standards and regulatory frameworks
- Understand the operation of an information security management system and its processes based on ISO/IEC 27001
- Learn how to interpret and implement the requirements of ISO/IEC 27001 within the specific context of an organization
- Acquire the necessary knowledge to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an ISMS
ISO 37001 Anti-Bribery Management System
14 HoursISO 37001:2025 is an international standard for Anti-Bribery Management Systems (ABMS) that establishes requirements and offers guidance to help organizations of any size or industry prevent, detect, and address bribery risks.
This live, instructor-led training (available online or onsite) is designed for beginner to intermediate-level professionals who aim to understand and support the implementation or auditing of an anti-bribery management system aligned with ISO 37001:2025.
Upon completing this training, participants will be equipped to:
- Comprehend the structure and objectives of ISO 37001:2025.
- Apply anti-bribery requirements within real-world organizational settings.
- Design and monitor effective internal controls and reporting mechanisms.
- Assist organizations in achieving regulatory compliance and upholding ethical integrity.
Course Format
- Interactive lectures and discussions.
- Real-world case studies and practical examples.
- Scenario-based exercises and collaborative group work.
Course Customization Options
- For customized training arrangements, please contact us to discuss your specific needs.
ISO 37301 Compliance Management System
14 HoursISO 37301 is an international standard outlining the requirements for establishing, developing, implementing, evaluating, maintaining, and improving an effective compliance management system (CMS).
This instructor-led training, available online or onsite, is designed for beginner to intermediate-level professionals seeking to understand, implement, or audit a compliance management system in accordance with ISO 37301.
Upon completion of this training, participants will be able to:
- Grasp the structure, purpose, and scope of ISO 37301.
- Implement the core components of a compliance management system (CMS).
- Identify compliance risks and opportunities throughout the organization.
- Integrate the ISO 37301 CMS with existing governance, risk, or ISO frameworks.
Course Format
- Interactive lectures and discussions.
- Practical exercises and real-world case studies.
- Group activities and compliance scenario simulations.
Course Customization Options
- To arrange customized training for this course, please contact us to discuss your specific needs.
PECB ISO 9001 Foundation
14 HoursThe ISO 9001 Foundation training program equips you with the essential knowledge to implement and manage a Quality Management System (QMS) in accordance with ISO 9001 standards. Throughout this course, you will gain a comprehensive understanding of the various components of a QMS, including QMS policy, procedures, performance measurement, management commitment, internal audits, management reviews, and continual improvement.
Upon completing this course, you will be eligible to sit for the exam and apply for the \"PECB Certified ISO 9001 Foundation\" credential. Earning this PECB Foundation Certificate demonstrates that you have mastered the fundamental methodologies, requirements, framework, and management approach associated with quality management.
Who should attend?
- Professionals involved in Quality Management
- Individuals seeking to deepen their understanding of the core processes within Quality Management Systems (QMS)
- Those interested in pursuing a career in Quality Management
The \"PECB Certified ISO 9001 Foundation\" exam fully complies with the requirements of the PECB Examination and Certification Programme (ECP). The exam evaluates candidates across the following competency domains: Domain 1: Fundamental principles and concepts of a Quality Management System (QMS); and Domain 2: Quality Management System (QMS).
After successfully completing the exam, you can apply for the \"PECB Certified ISO 9001 Foundation\" credential.
General Information
Certification fees are included in the exam price
Comprehensive training materials, comprising over 200 pages of content and practical examples, will be provided
A participation certificate awarding 14 CPD (Continuing Professional Development) credits will be issued
In the event of an unsuccessful exam attempt, you may retake the exam within 12 months at no additional cost
PECB ISO 9001 Lead Auditor
35 HoursThe ISO 9001 Lead Auditor training empowers you to develop the essential expertise required to conduct a Quality Management System (QMS) audit. This involves applying widely recognized audit principles, procedures, and techniques. Throughout this course, you will gain the knowledge and skills necessary to plan and execute both internal and external audits in compliance with ISO 19011, as well as manage the certification process according to ISO/IEC 17021-1.
Through practical exercises, you will master audit techniques and become proficient in managing an audit program, leading an audit team, communicating with clients, and resolving conflicts.
Upon acquiring the necessary expertise to perform these audits, you will be eligible to take the exam and apply for the "PECB Certified ISO 9001 Lead Auditor" credential. Holding a PECB Lead Auditor Certificate demonstrates that you possess the capabilities and competencies to audit organizations based on industry best practices.
Who should attend?
- Auditors aiming to perform and lead Quality Management System (QMS) certification audits
- Managers or consultants looking to master the Quality Management System audit process
- Individuals responsible for ensuring conformance with QMS requirements
- Technical experts preparing for a Quality Management System audit
- Expert advisors in Quality Management
General information
- Certification fees are included in the exam price
- Training material comprising over 450 pages of content and practical examples will be provided
- A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued
- In the event of an exam failure, you may retake the exam within 12 months free of charge
PECB ISO 9001 Lead Implementer
35 HoursThe ISO 9001 Lead Implementer training equips you with the essential expertise to help an organization establish, implement, manage, and maintain a Quality Management System (QMS) based on ISO 9001. Throughout this course, you will gain a comprehensive understanding of Quality Management System best practices, thereby enhancing the organization's customer satisfaction, overall performance, and effectiveness.
Once you have mastered the key concepts of Quality Management Systems, you are eligible to take the exam and apply for the \"PECB Certified ISO 9001 Lead Implementer\" credential. Holding a PECB Lead Implementer Certificate demonstrates your practical knowledge and professional capability to successfully implement ISO 9001 within an organization.
Who should attend?
- Managers or consultants engaged in Quality Management
- Expert advisors aiming to master the implementation of a Quality Management System
- Professionals responsible for ensuring conformance with QMS requirements
- Members of the QMS team
General information
- Certification fees are included in the exam price
- Training material comprising over 450 pages of information and practical examples will be provided
- A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued
- In the event of an exam failure, you may retake the exam free of charge within 12 months
ISO/IEC 20000 Foundation
14 HoursThis instructor-led live training (available online or onsite) is targeted at beginner-level IT professionals and service management practitioners who aim to understand the fundamentals of ISO/IEC 20000, learn how to implement a Service Management System (SMS), and prepare for the ISO/IEC 20000 Foundation certification exam.
By the end of this training, participants will be able to:
- Understand the fundamentals of ISO/IEC 20000.
- Gain knowledge of the requirements for a service management system (SMS).
- Learn how to plan, implement, and maintain an SMS aligned with ISO/IEC 20000 standards.
- Prepare for the ISO/IEC 20000 Foundation certification exam.
ISO/IEC 20000 Lead Implementer
35 HoursThis instructor-led, live training in the UAE (online or onsite) is aimed at advanced-level IT professionals and service managers who wish to gain the expertise needed to lead the implementation and management of an IT Service Management System (SMS) in compliance with the ISO/IEC 20000 standard.
By the end of this training, participants will be able to:
- Understand the principles of IT Service Management (ITSM) based on ISO/IEC 20000.
- Learn how to implement an IT Service Management System (SMS) in compliance with ISO/IEC 20000.
- Acquire knowledge on the best practices for the implementation and management of ITSM processes.
- Prepare for and conduct ISO/IEC 20000 certification audits.
- Gain skills to lead an implementation project for ITSM within an organization.
Certified Lead Ethical Hacker
35 HoursWhy should you attend?
This Certified Lead Ethical Hacker training course equips you with the essential expertise to conduct information system penetration tests by applying recognized principles, procedures, and techniques to identify potential threats within a computer network. Throughout this program, you will acquire the knowledge and skills required to manage a penetration testing project or team, as well as to plan and execute both internal and external pentests in alignment with industry standards such as the Penetration Testing Execution Standard (PTES) and the Open Source Security Testing Methodology Manual (OSSTMM). Furthermore, you will develop a comprehensive understanding of how to draft reports and propose countermeasures. Through practical exercises, you will master penetration testing techniques and acquire the skills necessary to manage a pentest team, while also enhancing your customer communication and conflict resolution abilities.
The Certified Lead Ethical Hacking training course offers a technical perspective on information security through ethical hacking, utilizing common techniques such as information gathering and vulnerability detection, both within and outside of a business network.
This training is also aligned with the NICE (The National Initiative for Cybersecurity Education) Protect and Defend framework.
Upon mastering the necessary knowledge and skills in ethical hacking, you can sit for the exam and apply for the "PECB Certified Lead Ethical Hacker" credential. Holding a PECB Lead Ethical Hacker certificate demonstrates that you have acquired the practical skills to perform and manage penetration tests according to best practices.
Who should attend?
- Individuals interested in IT Security, particularly in Ethical Hacking, who wish to learn more about the field or pursue a professional career change.
- Information security officers and professionals aiming to master ethical hacking and penetration testing techniques.
- Managers or consultants seeking to learn how to oversee the penetration testing process.
- Auditors looking to perform and conduct professional penetration tests.
- Personnel responsible for maintaining the security of information systems within an organization.
- Technical experts who want to learn how to prepare for a pentest.
- Cybersecurity professionals and members of information security teams.
PECB Certified Digitalization and Electronic Archiving
35 HoursThis program equips you with the essential knowledge needed to approach, comprehend, manage, and successfully execute digitalization and retention/archiving projects. It covers critical aspects such as security protocols, search methodologies, risk analysis techniques, and the identification of relevant legal, regulatory, contractual, and insurance considerations. Participants will access a comprehensive set of methodological tools designed to effectively digitize processes and select suitable solutions, without requiring deep technical expertise in specific technologies. Furthermore, the course encourages critical thinking regarding the evolving landscape of digital data and highlights emerging technologies necessary for establishing robust data governance.
Upon mastering these fundamental concepts, you will be eligible to sit for the examination and apply for the PECB Certified Lead Digitalization and Electronic Archiving Manager credential. Earning this certification validates your practical knowledge and professional capability to lead and support teams responsible for implementing digitalization and electronic retention/archiving initiatives.