Course Outline

Module 1: Implementing a Troubleshooting MethodologyThis module describes the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.Lessons

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

Module 2: Troubleshooting Startup IssuesThis module describes how to identify and troubleshoot startup issues that affect—and problematic services that run on—a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).Lessons

  • Overview of the Windows 10 Startup Recovery Environment
  • Configuring the Registry
  • Troubleshooting Startup Settings
  • Recovering BitLocker-Protected Drives

Module 3: Performing System RecoveryThis module describes how to resolve issues related to operating system services and how to recover a computer.Lessons

  • Troubleshooting Operating System Service Issues
  • Recovering a Computer

Module 4: Troubleshooting Hardware and Device DriversThis module explores how to troubleshoot issues related to device drivers and hardware devices.Lessons

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting

Module 5: Administering Windows 10This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.Lessons

  • Overview of Administration Tools
  • Using Remote Desktop
  • Introduction to Windows PowerShell
  • Remoting with Windows PowerShell
  • Introduction to Provisioning

Module 6: Resolving Issues with Network ConnectivityThis module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.Lessons

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

Module 7: Troubleshooting Group PolicyThis module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.Lessons

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

Module 8: Configuring and Troubleshooting User SettingsThis module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.Lessons

  • Troubleshooting Sign-In Issues
  • Troubleshooting the Application of User Settings

Module 9: Configuring and Troubleshooting Resource AccessThis module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.Lessons

  • Troubleshooting File Permissions Issues
  • Troubleshooting Issues with Printer Access
  • Configuring and Troubleshooting File Synchronization
  • Performing File Recovery in Windows 10

Module 10: Troubleshooting Remote ConnectivityThis module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.Lessons

  • Overview of Remote Access
  • Troubleshooting Issues with VPN Connectivity

Module 11: Troubleshooting ApplicationsThis module explains how to troubleshoot common desktop app operations issues. It also describes the Universal Windows apps, Microsoft Store, and Microsoft Store for Business, and explains how to resolve issues related to Universal Windows apps.Lessons

  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps

Module 12: Maintaining Windows 10This module describes how to troubleshoot performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.Lessons

  • Monitoring and Troubleshooting Computer Performance
  • Applying Windows Updates


  • An understanding of ___.
  • Experience with ___.
  • ___ programming experience.


  • ___
  • ___
  • ___
 35 Hours

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