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 Duration 7 hours

Course Outline

Foundations

  • The Value of Kaizen
  • Kaizen and Management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and Suggestion Systems
  • Kaizen and Competition
  • Process-Oriented vs. Results-Oriented Management

East-West Comparison

  • Kaizen and Innovation
  • Kaizen and Measurement

Kaizen through the Lens of Total Quality Control

  • Quality Control: Managing the Quality of People
  • Quality Control Methods: Comparing Japan and the West
  • Adhering to the PDCA Cycle
  • Grassroots Kaizen

Practical Application

  • Management-Led Kaizen
  • Kaizen Implementation
  • Team-Led Kaizen
  • Individual-Led Kaizen

Management Principles

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Problem-Solving Methods

  • Challenges in Management
  • Kaizen Activities and Labour Relations
  • Labour and Management: Adversaries or Allies?
  • The Commitment of Senior Leadership

Transforming Corporate Culture

  • Customers: The Ultimate Judges of Quality
  • Supplier Relationships Transforming Corporate Culture: Challenges Facing the West

Case Studies

Requirements

None.

Testimonials (2)

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