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Course Outline
Conceptual Section
- The Value of Improvement
- Improvement and Management
- Improvement and Total Quality Control (TQC)
- Improvement and Suggestion Systems
- Improvement and Competition
- Process-Oriented vs. Result-Oriented Management
East-West Comparison
- Improvement and Innovation
- Improvement and Measurement
Moving from TQC to Improvement
- Quality Control – Managing People’s Quality
- Quality Control Methods: Comparing Japan and the West
- Following the PDCA Cycle
- Grassroots Improvement
Practical Section
- Management-Led Improvement
- Improvement Facilities
- Team-Led Improvement
- Individual-Led Improvement
Management Section
- Cross-Functional Management
- Policy Deployment
- Quality Deployment
- Total Productive Maintenance
Problem-Solving Approach Section
- Problems in Management
- Relationship Between Improvement Activities and Labor Relations
- Labor Relations: Adversaries or Allies?
- Top Management Commitment
Transforming Corporate Culture
- Customers: The Ultimate Arbiters of Quality
- Supplier Relations Shaping Corporate Culture: Challenges Facing the West
Case Studies
7 Hours
Testimonials (2)
Maintenance and improvement
Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN
Improving oneself and company
