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Course Outline

Conceptual Section

  • The Value of Kaizen
  • Kaizen and Management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and the Suggestion System
  • Kaizen and Competition
  • Process-Oriented Management vs. Result-Oriented Management

East-West Comparison

  • Kaizen and Innovation
  • Kaizen and Measurement

Total Quality Control Meets Kaizen

  • Quality Control—The Quality of Management
  • Quality Control Methods: A Comparison of Japan and the West
  • Adhering to the PDCA Cycle
  • Grassroots Improvement

Practical Section

  • Management-Driven Improvement
  • Improvement Infrastructure
  • Team-Driven Improvement
  • Individual-Driven Improvement

Management Section

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Problem-Solving Methods

  • Problems in Management
  • The Relationship Between Improvement Activities and Labor Relations
  • Labor Relations: Adversaries or Allies?
  • Top Management Commitment

Transforming Corporate Culture

  • Customers: The Ultimate Arbiters of Quality
  • Supplier Relations and Changing Corporate Culture: Challenges Facing the West.

Case Studies

Requirements

None.

 7 Hours

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