Microsoft 365: Building Advanced Knowledge Management Systems Training Course

About This Course

This course provides students with the necessary skills to deploy and configure System Center 2012 R2 Operations Manager. Through hands-on labs, students will learn:

• How to design and implement a Management Group in System Center 2012 R2 Operations Manager.

• Techniques for upgrading and migrating from an existing Operations Manager 2007 R2 Management Group to the newer versions of System Center 2012 Operations Manager, including Service Pack 1 and R2.

• The key components of Management Packs such as Object Discoveries, Rules, Monitors, Targeting, Run As Accounts, and Profiles. This includes creating custom Management Packs.

• How to set up monitoring for fabric and applications in System Center 2012 R2 Operations Manager, covering both datacenter and cloud resources like networking, storage, and computing.

• Methods for configuring Application Performance Monitoring for .NET and Java-based applications.

• Strategies for setting up end-to-end service monitoring using synthetic transactions and Distributed Application Diagrams.

• How to configure Dashboards, Service Level Tracking Reporting, and the SharePoint Web Part to visualize critical performance and availability metrics.

• Techniques for customizing the Operations Manager Console to meet the needs of various application support teams.

• Integration of Operations Manager with other System Center 2012 R2 components and extending monitoring capabilities to cover key business processes and procedures.

• How to troubleshoot an Operations Manager Management Group and execute disaster recovery procedures such as database and management server restoration.

• Utilizing new features in System Center 2012 R2, including integration with System Center Advisor, Team Foundation Server, IntelliTrace, and managing Windows Azure.

Audience Profile

The primary audience for this course includes cloud and datacenter administrators who are new to System Center 2012 R2 Operations Manager and are tasked with deploying, configuring, and operating it in their environments. The secondary audience comprises those already familiar with Operations Manager but looking to upgrade their skills to incorporate the latest features of System Center 2012 Operations Manager, Service Pack 1, and R2.

At Course Completion

Upon completing this course, students will be able to:

• Plan for deploying System Center 2012 R2 Operations Manager by:
  • Determining hardware and software requirements.
  • Addressing security considerations.
  • Designing a highly available System Center and Microsoft SQL Server platform using Microsoft SQL Server AlwaysOn.
  • Planning for migration and upgrade scenarios to System Center 2012 R2 Operations Manager.
• Customize the Operations Console with User Roles.
• Deploy agents in various ways using System Center 2012 R2 Operations Manager.
• Implement key Management Pack concepts and elements, including templates.
• Configure Notifications, Reporting, and Service Level Tracking within System Center 2012 R2 Operations Manager.
• Set up the following:
  • Audit Collection Services.
  • Agentless Exception Monitoring.
  • The SharePoint Web Part in System Center 2012 R2 Operations Manager.
• Configure Application Performance Monitoring and Network Device monitoring within System Center 2012 R2 Operations Manager.
• Set up dashboards and widgets in System Center 2012 R2 Operations Manager.
• Utilize new cloud-based features, such as System Center Global Service Monitor and System Center Advisor.
• Integrate System Center 2012 R2 Operations Manager with other System Center 2012 R2 components.
• Troubleshoot an Operations Manager Management Group.
• Perform disaster recovery in System Center 2012 R2 Operations Manager.

After completing this course in the UAE, you will be able to:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
• Troubleshoot startup issues and operating system services on a Windows 10 PC.
• Perform system recovery.
• Resolve issues related to hardware devices and device drivers.
• Administer Windows 10 devices.
• Troubleshoot issues related to network connectivity.
• Configure Windows 10 devices by using Group Policy.
• Configure and troubleshoot user settings.
• Configure and troubleshoot resource access.
• Implement remote connectivity.
• Deploy and troubleshoot applications.
• Maintain Windows 10 devices.

About This Course

This five-day course is designed to equip you with the knowledge and skills required to plan and manage a Microsoft SharePoint 2016 environment. You will learn how to deploy, administer, and troubleshoot your SharePoint setup. The course also includes guidelines, best practices, and considerations aimed at optimizing your deployment.

This course is the first in a series of two for IT professionals and aligns with the SharePoint 2016 IT Pro certification.

Audience Profile

The target audience consists of experienced IT professionals interested in installing, configuring, deploying, and managing SharePoint 2016 installations either on-premises or in the cloud.

Participants typically have more than a year's hands-on experience with planning and maintaining SharePoint, along with two years' experience working with core technologies that SharePoint relies on, such as Windows Server 2012 R2 or later, Internet Information Services (IIS), Microsoft SQL Server 2014 or later, Active Directory Domain Services (AD DS), and networking infrastructure services.

The minimally qualified candidate typically:

• Is an IT professional responsible for planning, implementing, and maintaining a multi-server deployment of SharePoint 2016.
• Possesses practical knowledge or hands-on experience with SharePoint Online.
• Has broad familiarity with various SharePoint workloads.
• Has experience in business continuity management, including data backup, restoration, and high availability.
• Is experienced with authentication and security technologies.
• Has proficiency in Windows PowerShell.

* The hands-on or job-related experience should be from a role where the candidate has worked on multiple SharePoint-based solutions that include document management, content management, and search functionalities.

At Course Completion

• Describe the key features of SharePoint 2016.
• Design an information architecture for a SharePoint 2016 deployment.
• Create a logical architecture for a SharePoint 2016 deployment.
• Plan and configure the physical architecture for a SharePoint 2016 deployment.
• Install and set up SharePoint 2016.
• Create and configure web applications and site collections.
• Plan and configure service applications for a SharePoint 2016 deployment.
• Manage users, permissions, and secure content in a SharePoint 2016 deployment.
• Configure authentication within a SharePoint 2016 deployment.
• Set up platform and farm-level security in a SharePoint 2016 deployment.
• Administer information taxonomy in SharePoint web applications and site collections.
• Configure and manage user profiles and audiences.
• Optimize the search experience within SharePoint 2016.
• Monitor, maintain, and troubleshoot a SharePoint 2016 deployment.

About This Course

This five-day course is designed to teach you how to plan, configure, and manage advanced features in a SharePoint 2016 environment. Key areas of focus include implementing high availability, disaster recovery, service application architecture, and Microsoft Business Connectivity Services. The curriculum also covers social computing functionalities, productivity tools, and collaboration platforms. Additionally, students will gain insights into business intelligence solutions, Enterprise Content Management, web content management infrastructure, and apps. This course includes guidance on developing a governance plan as well as performing upgrades or migrations to SharePoint 2016.

This is the second in a series of two courses for IT professionals and aligns with the SharePoint 2016 IT Pro certification.

Audience Profile

The course targets experienced IT professionals interested in learning how to install, configure, deploy, and manage SharePoint 2016 installations either on-premises or in the cloud.

Students are expected to have more than four years of hands-on experience planning and maintaining SharePoint Server and related core technologies such as Windows Server 2012 R2 or later, Internet Information Services (IIS), Microsoft SQL Server 2014 R2 or later, Active Directory Domain Services (AD DS), and networking infrastructure services.

Students should have completed Course 20339-1A: Planning and Administering Microsoft SharePoint 2016, or possess equivalent knowledge and experience before taking this course.

The minimally qualified candidate typically:

• Possesses a working knowledge of, and preferably hands-on experience with, Microsoft SharePoint Online.

• Has broad familiarity with SharePoint Server workloads.

• Has experience in business continuity management, including data backup, restoration, and high availability.

• Is experienced with authentication and security technologies.

• Has proficiency with Windows PowerShell.

* The hands-on experience or job experience should be from a solutions-based role where the candidate has worked on multiple SharePoint Server solutions, including document management, content management, and search functionalities.

At Course Completion

Upon completion of this course, students will be able to:

• Explain the core architecture of SharePoint 2016 along with its new and enhanced features.
• Describe key hybrid functionalities in SharePoint 2016.
• Plan and design a SharePoint 2016 environment to meet high availability and disaster recovery requirements.
• Plan and implement Business Connectivity Services and Secure Store Service.
• Configure and manage productivity services for a SharePoint 2016 deployment.
• Manage solutions within a SharePoint 2016 deployment.
• Plan and configure social computing features.
• Plan and configure web content management for an Internet-facing environment.
• Plan and configure Enterprise Content Management in a SharePoint 2016 deployment.
• Plan and configure business intelligence solutions.
• Plan and configure work management, productivity tools, and collaboration platforms and features.
• Perform an upgrade or migration to SharePoint 2016.

About This Course

This comprehensive five-day, hands-on training course is tailored to provide you with an in-depth understanding of Microsoft's virtual desktop technology. The curriculum will also highlight the differences between various technologies through practical use cases and best practices. You'll enhance your skills in Microsoft Application Virtualization (App-V) Service Pack 2 (SP2), Microsoft User Experience Virtualization (UE-V), and Virtual Desktop Infrastructure (VDI) within Windows Server 2012 R2. Throughout this course, you will gain expertise in managing, monitoring, supporting, and troubleshooting various Windows-based desktop virtualization solutions.

Audience Profile

This training is aimed at IT administrators and implementers from large and mid-sized organizations who wish to grasp the latest Microsoft desktop and application virtualization technologies. Participants will also gain hands-on experience in planning, implementing, and managing virtual infrastructure solutions based on these technologies.

At Course Completion

Upon finishing this course, participants will be able to:

• Explain the concepts of desktop and application virtualization.
• Develop plans and execute user state virtualization strategies.
• Formulate and implement App-V solutions.
• Plan and roll out App-V clients effectively.
• Administer and manage application virtualization processes.
• Comprehend the process of application sequencing.
• Set up client Hyper-V configurations.
• Create plans for deploying session-based desktops.
• Publish and configure RemoteApp programs.
• Plan pooled personal desktop environments.
• Design and implement both pooled and personal desktop solutions.
• Deploy Remote Access functionalities.
• Monitor the health of VDI infrastructure.

About This Course

This course is designed to equip students with the skills needed to support and configure Windows 10 desktops within an organizational setting. They will learn how to install, customize, and update Windows 10 operating systems effectively. The curriculum also covers managing storage, files, devices, and configuring network connectivity for Windows 10. Additionally, learners will gain knowledge on securing the Windows 10 OS and safeguarding data on the device. Finally, students will acquire skills in managing and troubleshooting issues related to Windows 10.

Audience Profile

The intended audience includes IT professionals responsible for installing, configuring, managing, and maintaining core services of Windows 10 locally. These candidates may also have experience with enterprise environments and cloud-integrated services.

At Course Completion

Upon finishing this course, learners will be able to:

• Install and customize Windows 10.
• Set up updates for Windows.
• Configure devices and drivers for Windows.
• Manage storage configurations in Windows.
• Tailor network and remote management settings within Windows.
• Administer browsers and applications in Windows.
• Control account access and authentication processes.
• Set file and folder permissions.
• Identify methods for securing Windows 10, common threats, and ways to mitigate them.
• Troubleshoot Windows and application installations.
• Solve hardware and driver issues.
• Resolve file problems and perform data recoveries.

Discover the essentials of managing Office 365, covering its core elements, strategies for transitioning an organization to Office 365, configuration techniques, and methods for overseeing Office 365 ProPlus rollouts.

Audience Profile

This course is tailored for individuals aiming for the Microsoft 365 Enterprise Admin position who have already completed one of the Microsoft 365 role-based administrator certification tracks.

Skills Acquired

• Overview of Office 365
• Migrating an organization to Office 365
• Setting up Office 365
• Administering Office 365 ProPlus deployments

This three-day instructor-led course offers participants transitioning from previous versions of SQL Server an overview of the latest features introduced in SQL Server 2016.

Skills Acquired

• Understand the key capabilities and components of SQL Server 2016
• Explore new and improved performance features in SQL Server
• Learn about enhanced security features in SQL Server
• Discover advancements in SQL Server Availability and Scalability
• Gain knowledge on new reporting and PowerBI capabilities in SQL Server 2016
• Familiarize with updated data access functionalities
• Explore the latest enhancements in SQL Server OLAP
• Understand the new cloud-based features of SQL Server

This five-day course is tailored mainly for IT professionals with prior experience in Windows Server. It targets individuals who will manage storage and computing resources using Windows Server 2016 and need to grasp the various scenarios, requirements, and available options for storage and computing within the context of Windows Server 2016.

This instructor-led, live training in the UAE (online or onsite) is aimed at advanced-level professionals who wish to develop expertise in designing and managing complex knowledge management systems within Notion.

By the end of this training, participants will be able to:

• Create advanced databases and relational structures.
• Design dynamic dashboards for real-time data visualization.
• Implement customized knowledge management workflows.
• Develop interconnected content ecosystems.
• Maintain and optimize large-scale knowledge systems.

This instructor-led, live training in the UAE (online or onsite) is aimed at beginner-level professionals who wish to learn the fundamental features of Notion for team productivity and organization.

By the end of this training, participants will be able to:

• Understand Notion’s workspace structure and navigation.
• Create and organize team tasks, notes, and documents.
• Utilize templates, databases, and custom views to manage projects.
• Collaborate effectively using shared workspaces and real-time editing.
• Apply productivity techniques to optimize workflow in Notion.

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level professionals who wish to develop practical skills in leveraging Notion’s collaboration and project management features to enhance team productivity, streamline communication, and efficiently manage shared tasks and resources.

By the end of this training, participants will be able to:

• Set up team workspaces for collaborative project management.
• Create project boards, task lists, and shared documentation.
• Leverage Notion databases to track progress and manage resources.
• Utilize templates for efficient project planning and reporting.
• Collaborate in real-time using shared pages and communication tools.

This instructor-led, live training in the UAE (online or onsite) is aimed at advanced-level professionals who wish to leverage Tana’s AI capabilities and automation to supercharge workflows and optimize team collaboration.

By the end of this training, participants will be able to:

• Utilize Tana’s AI-powered features for workflow automation.
• Set up and customize advanced automations within Tana.
• Integrate AI-driven knowledge management into team collaboration.
• Optimize data retrieval, task execution, and decision-making with AI tools.

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level professionals who wish to utilize Tana for team collaboration, knowledge sharing, and workflow automation.

By the end of this training, participants will be able to:

• Set up and structure a collaborative workspace in Tana.
• Use nodes and supertags for efficient team knowledge management.
• Streamline project and task management with Tana’s automation features.
• Enhance team collaboration through shared documentation and workflows.
• Integrate Tana with other business tools for seamless productivity.

This instructor-led, live training in the UAE (online or onsite) is aimed at beginner-level professionals who wish to learn the fundamentals of Tana for knowledge management and workflow optimization.

By the end of this training, participants will be able to:

• Navigate Tana’s interface and workspace structure.
• Capture, structure, and retrieve information efficiently.
• Utilize supertags and nodes for dynamic knowledge organization.
• Set up task management workflows using Tana’s features.
• Leverage search and filtering tools to access information quickly.
• Integrate Tana into daily work processes for improved productivity.