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 Duration 14 hours

Course Outline

Advanced Knowledge Management Concepts within Microsoft 365

  • Foundational principles of structured knowledge management.
  • Designing scalable systems leveraging SharePoint and Teams.
  • Utilizing metadata, versioning, and document libraries effectively.

Constructing and Interlinking SharePoint Knowledge Repositories

  • Developing interconnected SharePoint sites and document libraries.
  • Applying metadata columns, content types, and lookup fields.
  • Establishing site hierarchies and enabling cross-site navigation.

Creating Dynamic Dashboards with Power BI

  • Integrating SharePoint and Microsoft Lists data into Power BI.
  • Building real-time dashboards to monitor knowledge assets.
  • Designing KPIs and visual reports for data-driven decision-making.

Customizing Knowledge Workflows via Power Automate

  • Automating approval, review, and publishing processes.
  • Integrating Teams notifications and adaptive cards for engagement.
  • Constructing multi-step flows for comprehensive document lifecycle management.

Cultivating Collaborative Content Ecosystems

  • Utilizing Teams and OneNote for effective collaborative knowledge capture.
  • Integrating SharePoint pages, Lists, and Planner boards for unified workflows.
  • Defining governance structures, roles, and permissions.

Maintaining and Optimizing Knowledge Systems

  • Implementing data retention, archiving, and compliance policies.
  • Conducting regular audits and updating metadata for accuracy.
  • Enhancing system performance and minimizing content redundancy.

Best Practices for Knowledge Management in Microsoft 365

  • Reviewing core principles of knowledge system design.
  • Ensuring consistency and discoverability across all content assets.
  • Driving user adoption and engagement through refined user experience design.

Requirements

  • Strong command of Microsoft 365 applications, including SharePoint, Teams, and OneNote.
  • Prior experience in knowledge management principles or content strategy.

Target Audience

  • Knowledge managers responsible for building structured information repositories.
  • Content strategists tasked with developing interconnected knowledge ecosystems.
  • IT professionals overseeing organizational knowledge management within Microsoft 365.

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