Course Outline


Overview of the Supplier Quality Management Cycle

Reviewing the Product Life Cycle

Reviewing the Product, Product Design, and Materials Requirements

Reviewing Operating Funds and Budgets

Selecting a Supplier

Cultural Considerations (Local and International Suppliers)

The Impact of Supplier Internal Policies, Government Regulations, Compliance, etc.

Negotiation Strategies (Price, Duration, Exclusivity, etc.)

Managing Contracts and Other Legal Matters

Managing the Supplier Relationship (Trust and Partnership)

Selecting Secondary Suppliers

The Supplier Quality Management Process

Evaluating Supplier Quality Management Systems (QMS)

Implementing and Managing a QMS

Evaluating Purchase Price and Transaction Costs

Dealing with Price Changes ("Cost Out" vs “Price Down”)

Managing Supplier Communication and Engagement

Tools and Processes for Monitoring and Evaluating Supplier Performance

Resolving Problems in Performance, Communication, etc.

Switching Suppliers

Standards and Certification

Future Trends in Supply Quality Management

Summary and Conclusion


  • Experience in Supplier Management


  • Supplier Management Personnel
  • Supplier Relationship Managers
  • Quality Managers
  • Audit Managers
  • Quality Analysts
  • Outsourcing Managers
  • Vendor Development Managers
  • ISO Compliance Managers
  14 Hours


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