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Course Outline
- Reviewing and describing a process from start to end
- from the first contact with client to end of process in back-office
- Defining key indicators to measure the process performance
- how to define the most relevant indicators
- how to measure these indicators, etc.
- Identifying areas for improvement on the process
- how to identify these improvements
- what to focus on
- what to avoid, etc.
- Proposing recommendations to improve the process
- what type of recommendations
- how to write them
- how to ensure operational recommendations, etc.
- Monitoring the improvements
- which governance structure to monitor the process improvements
- how often
- which type of reporting, etc.
Testimonials
Expertise of the trainer and that all of my questions were answered.
Anna Konstantinovna Balysheva, Booking.com International B.V.
Business Process Management Course
Real-life examples & the quizzes
Norah Alkhaldi - Bader Al Naseem, The Public Institute of Social Security
OCEB 2 Certified Expert in BPM - Business Advanced Exam Preparation Course
practical part directly related to BPMN processes
OCEB2 OMG Certified Expert in BPM - Fundamental Exam Preparation Course
practical part directly related to BPMN processes
OCEB2 OMG Certified Expert in BPM - Fundamental Exam Preparation Course
practical part directly related to BPMN processes
OCEB2 OMG Certified Expert in BPM - Fundamental Exam Preparation Course
Accurately reflected the advertised Outcomes - i.e. being well prepared for the certification exam. Very focussed on that.
Chris Tredwin - Swiss Re Management Ltd
OCEB2 OMG Certified Expert in BPM - Business Intermediate Exam Preparation Course
bpmn and tooling (bre, dm)
- Computrain Trainingen B.V.
OCEB2 OMG Certified Expert in BPM - Business Intermediate Exam Preparation Course
It was very hands on and the trainer provided us with all the clarification. And he also provided us with a lot of documents which is amazing.
Alok Roy - Carter Bank & Trust
WorkFusion RPA Express for Intelligent Automation Course
The chance to learn how to use RPA.
- Carter Bank & Trust
WorkFusion RPA Express for Intelligent Automation Course
Hands on
Matt Spear - Carter Bank & Trust
WorkFusion RPA Express for Intelligent Automation Course
extensive knowledge cover many things.
metab alanazi - Saudi Arabian Monetary Authority
Enabling SOA with BPM and BPMN Course
Practical application to daily work, equipping me for job advancement.
Chris Copeland - Lansing Board of Water and Light
OCEB 2 Certified Expert in BPM - Business Advanced Exam Preparation Course
I generally enjoyed the customized for my needs.
Chris Copeland - Lansing Board of Water and Light
OCEB Certified Expert in BPM - Business Advanced Exam Preparation Course
The trainers subject matter expertise.
Simon White
Business Process Management Course
Way of providing training, tools which were used duirng the training. Trainer flexability.
Joanna Begier
BPM Essentials Course
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