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Course Outline
- Reviewing and describing a process from start to end
- from the first contact with client to end of process in back-office
- Defining key indicators to measure the process performance
- how to define the most relevant indicators
- how to measure these indicators, etc.
- Identifying areas for improvement on the process
- how to identify these improvements
- what to focus on
- what to avoid, etc.
- Proposing recommendations to improve the process
- what type of recommendations
- how to write them
- how to ensure operational recommendations, etc.
- Monitoring the improvements
- which governance structure to monitor the process improvements
- how often
- which type of reporting, etc.
Testimonials
I was benefit from the way of providing training, tools which were used during the training. Trainer flexibility.
Joanna Begier
I really was benefit from the trainers subject matter expertise.
Simon White
I was benefit from the energy and enthusiasm of the trainer.
Jason Milton
I mostly liked the exercise and discussion.
erlkönig management consulting Beijing co. ltd.
I was benefit from the flexible,friendly and take care of each one.
erlkönig management consulting Beijing co. ltd.
Trainer was excellent. Responsive to all our questions, gave a lot of examples.
Marcel Duran - Audatex Services S.R.L.
I genuinely enjoyed the examples, exercises.
Aurel Ivan - Audatex Services S.R.L.
I generally enjoyed the customized for my needs.
Chris Copeland - Lansing Board of Water and Light
Practical application to daily work, equipping me for job advancement.
Chris Copeland - Lansing Board of Water and Light
Exercises
- e-MSI Sp.z.o.o.
A large number of practical examples and tasks and focus on the specific information required in the exam
Tomasz Czajkowski - e-MSI Sp.z.o.o.
Organizing time and work and mixing theory with practice
- e-MSI Sp.z.o.o.
Relaxed atmosphere for easy contact, asking questions for presentations and exercises.
- e-MSI Sp.z.o.o.
Mixing theory with practice in the right proportions. Philip provided us with a dose of knowledge after which we could easily solidify it through practical exercises. They were not tedious or forced, and they were fluent in the cycle of our teachings.
Piotr Koszal - e-MSI Sp.z.o.o.
extensive knowledge cover many things.
metab alanazi - Saudi Arabian Monetary Authority
Trainer knowledge and approach to participants
- ASSECO POLAND S.A.
Relaxed atmosphere and no Napinki
- ASSECO POLAND S.A.
OCEB2 Test orienting
- ASSECO POLAND S.A.
Examples from modelling
- ASSECO POLAND S.A.
Knowledge, the application of Polish terms and
- ASSECO POLAND S.A.
Preparation (script, tests, knowledge of the trainer) and the form of guidance (tools, PACE) of training-in relation to other trainings in which I attended it was just good
Marek Mencfeld - ASSECO POLAND S.A.
Contact with the trainer, easy to convey knowledge, great experience and knowledge, a sense of humor, paying attention to the key areas, workshops.
Maja Czarnecka - ASSECO POLAND S.A.
Exercises.
- Carter Bank & Trust
Hands on
Matt Spear - Carter Bank & Trust
The chance to learn how to use RPA.
- Carter Bank & Trust
It was very hands on and the trainer provided us with all the clarification. And he also provided us with a lot of documents which is amazing.
Alok Roy - Carter Bank & Trust
More like the teacher's experience sharing and example description of the part.
Weiqing Zhang - 上海华培动力科技股份有限公司
Hands-on link
王 垒 - 上海华培动力科技股份有限公司
bpmn and tooling (bre, dm)
- Computrain Trainingen B.V.
the good learning environment created by trainer
DPDgroup IT Solutions sp. z o.o.
The practical part of modelling BPMN processes.
Maciej Krzewicki - DPDgroup IT Solutions sp. z o.o.
practical usage of diagramming (exercises)
damian jarosz - DPDgroup IT Solutions sp. z o.o.
The practical exercises
Janusz Tyszewski - DPDgroup IT Solutions sp. z o.o.
BPMN details
Grzegorz Klimczak - DPDgroup IT Solutions sp. z o.o.
Competence of the teacher in the BPMN examples and explanations.
Grzegorz Nasternak - DPDgroup IT Solutions sp. z o.o.
BPMN excercises
DPDgroup IT Solutions sp. z o.o.
Cooperationa and patience in explanations, interesting excersises and good test reviews.
Tatsiana Moskal - DPDgroup IT Solutions sp. z o.o.
Accurately reflected the advertised Outcomes - i.e. being well prepared for the certification exam. Very focussed on that.
Chris Tredwin - Swiss Re Management Ltd
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