Course Outline
- Reviewing and describing a process from start to end
- from the first contact with client to end of process in back-office
- Defining key indicators to measure the process performance
- how to define the most relevant indicators
- how to measure these indicators, etc.
- Identifying areas for improvement on the process
- how to identify these improvements
- what to focus on
- what to avoid, etc.
- Proposing recommendations to improve the process
- what type of recommendations
- how to write them
- how to ensure operational recommendations, etc.
- Monitoring the improvements
- which governance structure to monitor the process improvements
- how often
- which type of reporting, etc.
Testimonials
Expertise of the trainer and that all of my questions were answered.
Anna Konstantinovna Balysheva, Booking.com International B.V.
Business Process Management Course
Real-life examples & the quizzes
Norah Alkhaldi - Bader Al Naseem, The Public Institute of Social Security
OCEB 2 Certified Expert in BPM - Business Advanced Exam Preparation Course
practical part directly related to BPMN processes
OCEB2 OMG Certified Expert in BPM - Fundamental Exam Preparation Course
practical part directly related to BPMN processes
OCEB2 OMG Certified Expert in BPM - Fundamental Exam Preparation Course
practical part directly related to BPMN processes
OCEB2 OMG Certified Expert in BPM - Fundamental Exam Preparation Course
Accurately reflected the advertised Outcomes - i.e. being well prepared for the certification exam. Very focussed on that.
Chris Tredwin - Swiss Re Management Ltd
OCEB2 OMG Certified Expert in BPM - Business Intermediate Exam Preparation Course
bpmn and tooling (bre, dm)
- Computrain Trainingen B.V.
OCEB2 OMG Certified Expert in BPM - Business Intermediate Exam Preparation Course
It was very hands on and the trainer provided us with all the clarification. And he also provided us with a lot of documents which is amazing.
Alok Roy - Carter Bank & Trust
WorkFusion RPA Express for Intelligent Automation Course
The chance to learn how to use RPA.
- Carter Bank & Trust
WorkFusion RPA Express for Intelligent Automation Course
Hands on
Matt Spear - Carter Bank & Trust
WorkFusion RPA Express for Intelligent Automation Course
extensive knowledge cover many things.
metab alanazi - Saudi Arabian Monetary Authority
Enabling SOA with BPM and BPMN Course
Practical application to daily work, equipping me for job advancement.
Chris Copeland - Lansing Board of Water and Light
OCEB 2 Certified Expert in BPM - Business Advanced Exam Preparation Course
I generally enjoyed the customized for my needs.
Chris Copeland - Lansing Board of Water and Light
OCEB Certified Expert in BPM - Business Advanced Exam Preparation Course
The trainers subject matter expertise.
Simon White
Business Process Management Course
Way of providing training, tools which were used duirng the training. Trainer flexability.