ITIL Foundation V4® ( AXELOS accredited training course with exam ) Training Course
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
ITIL 4® Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4® Foundation equips candidates with:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4®
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4® will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Who is ITIL 4® Foundation for:
ITIL 4® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.
ITIL 4® continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.
Exam is obligatory:
Single-choice test consisting of 40 questions
The duration of the exam: 75 minutes (an additional 15 minutes for non-native language candidates for ITIL® )
To pass the exam, it is necessary to obtain a minimum of 26 points out of 40.
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Course Outline
ITIL 4® OVERVIEW
Introduction to ITIL®
Key Concepts of ITIL®
THE ITIL® FRAMEWORK
The Four Dimensions of Service Management
The ITIL® Service Value System
THE ITIL® GUIDING PRINCIPLES
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
Governance
The Service Value Chain
Continual Improvement
KEY ITIL PRACTICES
Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management
OTHER ITIL PRACTICES AND PREPARING TO THE EXAM
General Management Practices
Service Management Practices
Technical Management Practices
ITIL® is registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Target group:
IT Director, Project Manager, Technical Team Leader, Analyst, Software Developer, Tester
Learning objective:
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