ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification) Training Course

This instructor-led, live training in the UAE (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

CAPM® stands for Certified Associate in Project Management.

PMI’s Certified Associate in Project Management (CAPM)® is a valuable entry-level certification for project practitioners. Designed for those with little or no project experience, the CAPM®demonstrates your understanding of the fundamental knowledge, terminology and processes of effective project management.

Whether you are new to project management, or already serving as a subject matter expert on project teams, the CAPM can get your career on the right path or take it to the next level.

The PMP® / CAPM® certification is issued by the Project Management Institute (PMI®), which is the world’s leading association of Project Management Professionals.

BENEFITS OF BEING A CAPM

• Recognized Expertise: The PMP® / CAPM® certification is globally recognized and respected certification provided by PMI, the leading association of Project Management Professionals. With 12% increase in number of PMP® / CAPM®  certification every year, they have been made the de-facto industry standard for Project Managers.
• Better Job Opportunities: The PMP® / CAPM® certification recognizes your expertise in Project Management: It tells your current and potential employers that you have a solid foundation of project management knowledge, which could be readily applied at the workplace.
• Prestigious Membership: You will be a member of one of the most prestigious professional groups: By attaining the PMP® / CAPM®  certification, your name will be included in the largest and most prestigious group of certified Associate in Project Management Professionals.
• Increase Salary: It has been observed that Project Managers, who have the PMP® / CAPM® certification, draw more salary than their counterparts, who do not have the certification.
• Global recognition: The PMP® / CAPM® certification is endorsed by leading companies. In fact, they encourage their Project Managers to have the PMP® / CAPM® certification.

For further information regarding the benefits of the PMP® / CAPM® certification, we request you to visit www.pmi.org

ABOUT PMI

The Project Management Institute PMI® is the world’s leading not-for-profit project management professional association. PMI® supports over half a million members in 170 countries worldwide.

PMI® members are individuals practicing and studying project management in many different industry areas.

PMI® has become, and continues to be, the leading professional association in project management. More details can be found here: www.pmi.org

This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals. 

Learn how to use Agile Service Management to increase the customer value your processes create and to compete in a fast-paced disruptive world. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking into the entire IT organization as the basis of a DevOps culture.

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level professionals who wish to enhance workflow efficiency by leveraging ClickUp’s automation and integration features.

By the end of this training, participants will be able to:

• Understand ClickUp’s automation capabilities and use cases.
• Create and manage automations to streamline workflows.
• Integrate ClickUp with third-party tools like Slack, Google Drive, and Zapier.
• Set up triggers, conditions, and actions for automated task management.
• Optimize team collaboration through automation and integrations.

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level professionals who wish to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in the UAE (online or onsite) is aimed at advanced-level professionals who wish to tailor ClickUp for business operations, enhance process efficiency, and integrate automation for scalable workflows.

By the end of this training, participants will be able to:

• Customize ClickUp’s workspaces, views, and templates for business operations.
• Develop and optimize workflows for process management.
• Implement advanced automation for repetitive tasks.
• Integrate ClickUp with other business tools and data sources.
• Monitor and analyze process efficiency using ClickUp reporting.

This instructor-led, live training in the UAE (online or onsite) is aimed at advanced-level professionals who wish to leverage ClickUp for managing large-scale projects, cross-functional collaboration, and enterprise-wide efficiency.

By the end of this training, participants will be able to:

• Implement ClickUp at an enterprise scale with best practices.
• Structure workspaces, spaces, and projects for large teams.
• Leverage advanced reporting and dashboards for executive insights.
• Automate workflows and integrate ClickUp with enterprise systems.
• Enhance governance, compliance, and security within ClickUp.

This instructor-led, live training in the UAE (online or onsite) is aimed at beginner-level professionals who wish to learn the fundamentals of ClickUp for task and project management, as well as personal productivity.

By the end of this training, participants will be able to:

• Navigate ClickUp’s interface and workspace structure.
• Create and manage tasks, lists, and projects efficiently.
• Utilize views like List, Board, and Calendar for better organization.
• Apply productivity features such as priorities, tags, and custom statuses.
• Collaborate effectively using comments, mentions, and shared spaces.
• Set up personal productivity workflows to manage daily tasks.

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level professionals who wish to optimize team collaboration using ClickUp’s advanced features.

By the end of this training, participants will be able to:

• Set up and manage collaborative workspaces for teams.
• Leverage ClickUp’s advanced task management features for team coordination.
• Improve team communication using ClickUp’s built-in tools.
• Utilize ClickUp’s reporting and dashboards for team performance tracking.
• Automate workflows to streamline team processes.
• Integrate ClickUp with other collaboration tools.

The PMI Agile Certified Practitioner (PMI-ACP) examination is aimed at project management professionals who are using or wish to use agile methodologies in their organization. The PMI-ACP certifies that a person has real-world experience managing agile projects and is familiar with the variou subsets of the agile methodology, including Scrum, Kanban, Lean and others.

In this instructor-led, live training, participants will obtain the materials, knowledge and practice needed to prepare for the PMI-ACP examination. 

Audience

• Project managers
• Program managers
• Project leads
• Other team members participating in agile projects

This instructor-led, live training in the UAE (online or onsite) is aimed at intermediate-level business analysts who wish to learn the tools and techniques of business analysis and to prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

Author training to prepare for the PMP® exam (Project Management Professional®) Each training participant receives a certificate of completion PMP-Prep training (35 hours)
Target group:

• Experienced project managers willing to improve theirs qualifications and confirm them internationally the world with the prestigious Project Management certificate Professional - (PMP®)
• Less experienced project managers and members project teams wishing to expand their knowledge and project management skills
• Middle and senior managers, willing expand your competences in management and supervision projects
• People who have experience in project management and want to improve their competences.

Training objectives:

• Comprehensive preparation for obtaining a certificate Project Management Professional (PMP®) via for systematizing the possessed knowledge, about getting acquainted with the specifics of the PMP® exam
• Fulfillment of the formal exam admission condition PMP®, i.e. obtaining 35 of the so-called contact hours
• Getting to know the practices, techniques and tools of project management

Form of classes:

• Presentations of project management issues
• Questions and quizzes related to PMP® exam topics
• PMP® certification question style questions and analysis

This instructor-led, live training in the UAE (onsite or online) is focused on the application of advanced Scrum principles, facilitation, coaching, leadership techniques, and agile product delivery strategies. It also prepares participants to take the Scrum Master II (PSM II) certification exam through targeted exercises and a sample test.

By the end of this training, participants will be able to:

• Deepen their mastery of the Scrum framework and its principles.
• Effectively facilitate Scrum events and coach agile teams.
• Drive continuous improvement and deliver business value through agile practices.
• Apply leadership, mentoring, and self-management techniques in team settings.
• Confidently prepare for and pass the PSM II certification exam.

This course aims to enable participants to plan, manage and control project risks. By attending, participants will acquire the knowledge to develop project risk management plans, identify project risks, analyze the identified risks and plan responses for them. They will also learn to analyze the risks qualitatively and quantitively using different practical techniques and learn all the critical tools and techniques required to pass the PMI-RMP®  (Risk Management Professional) certification exam.