Course Outline

ITIL 4®  OVERVIEW
  • Introduction to ITIL® 
  • Key Concepts of ITIL® 
THE ITIL®  FRAMEWORK
  • The Four Dimensions of Service Management
  • The ITIL®  Service Value System
 THE ITIL®  GUIDING PRINCIPLES
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
  • Governance
  • The Service Value Chain
  • Continual Improvement
KEY ITIL PRACTICES
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
OTHER ITIL PRACTICES AND PREPARING  TO THE EXAM
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

 

ITIL® is registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Requirements

NA

  14 Hours
 

Testimonials



Related Courses

Agile Project Management with Kanban

 14 hours

Certified Agile Process Owner (CAPO)®

 14 hours

Certified Agile Service Manager (CASM)®

 14 hours

JIRA for Administrators

 7 hours

JIRA for Advanced Users

 7 hours

JIRA for Beginners

 7 hours

Effective Agile Project Management with Jira & Confluence

 7 hours

Agile Project Management with Kanban and Jira

 14 hours

Agile Project Management with OrangeScrum

 14 hours

Package Management with Yarn

 7 hours

Project Management with Trello

 14 hours

Professional Scrum Master II | PSM II (Scrum.org accredited training course)

 14 hours