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Course Outline
Introduction to ChatGPT for Banking
- Overview of ChatGPT and its capabilities in the banking industry
- Understanding the potential of ChatGPT for customer engagement and automation
Enhancing Customer Interactions with ChatGPT
- Using ChatGPT for personalized customer support and guidance
- Implementing ChatGPT in chatbot applications for banking
- Enhancing customer experience with natural language understanding and generation
Automating Banking Processes with ChatGPT
- Automating routine banking tasks using ChatGPT
- Streamlining account management, transactions, and inquiries with ChatGPT
- Developing ChatGPT-powered process automation solutions
ChatGPT for Compliance and Risk Management
- Leveraging ChatGPT for compliance monitoring and reporting
- Utilizing ChatGPT to identify and mitigate financial risks
- Implementing ChatGPT for fraud detection and prevention
ChatGPT for Financial Insights and Analysis
- Extracting insights from financial data using ChatGPT
- Utilizing ChatGPT for financial forecasting and decision-making
- Developing custom ChatGPT models for banking analytics
Best Practices and Ethical Considerations
- Ensuring responsible and ethical use of ChatGPT in banking
- Addressing security, privacy, and regulatory concerns
- Keeping up with the latest developments and trends in ChatGPT and banking
Summary and Next Steps
Requirements
- Basic computer experience
- Familiarity with banking terminology and concepts
Audience
- Banking professionals
- Customer service representatives
- Financial advisors
- Compliance officers
Testimonials
Abhay is an industry expert by all measure. His depth of experience is evident in the range of topics he speaks of.
Dewey - Cindy M. Soriano, Phoenix Publishing House Inc.
What I enjoyed the most about the training was Abhy's impressive knowledge and expertise. It greatly enriched the learning experience and provided valuable insights into the subject matter. Inspirational!
John - Cindy M. Soriano, Phoenix Publishing House Inc.
When we were doing the practicing. The facilitator did a lot of engaging with the audience
Gugu Duma - Anusha Iyer, Hollard Insure
It was perfect for the target audience, I like the interactiveness and the way in which we could do the exercises ourselves.
Gerhard - Anusha Iyer, Hollard Insure
hands on practical and the ability to play around
Marc - Anusha Iyer, Hollard Insure
The trainer made the content and exercises really simple, and to bring across the power of AI, specifically ChatGPT and how to get the maximum value out of it was really awesome experience
Vernon - Anusha Iyer, Hollard Insure
The nature of the presentation, which maintained interest throughout
Anusha Iyer, Hollard Insure
Practical applications of ChatGPT
Cindy M. Soriano, Phoenix Publishing House Inc.
Interactive. Very current and relevant
Anusha - Anusha Iyer, Hollard Insure
Learning that all AI technologies should not be used in isolation but should be used together to get true benefits.
Anusha Iyer, Hollard Insure
Practical examples
Viren , Hollard Insure
bulding the case of an integration of chatgpt for HR purpose
Clélia - Hugues Deroubaix, Proximus
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