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Course Outline
Introduction to ChatGPT
- What is ChatGPT and how does it work?
- Overview of ChatGPT for customer service
Enhancing Customer Interactions
- Using ChatGPT to provide personalized customer support
- Leveraging ChatGPT for efficient ticket handling and issue resolution
- Implementing ChatGPT for multilingual support
Developing ChatGPT-powered Chatbots
- Designing conversational flows and user experiences
- Training chatbots to handle common customer inquiries
- Integrating ChatGPT-powered chatbots into existing customer service systems
Automation and Efficiency
- Automating repetitive tasks and inquiries with ChatGPT
- Streamlining customer service workflows with ChatGPT
- Implementing proactive customer engagement using ChatGPT
Best Practices for ChatGPT in Customer Service
- Ensuring consistent and accurate responses with ChatGPT
- Addressing privacy and security considerations
- Monitoring and evaluating ChatGPT performance and customer feedback
Ethical Use of ChatGPT in Customer Service
- Avoiding biases and promoting inclusivity in customer interactions
- Transparency and disclosure when using ChatGPT-powered systems
- Exploring ethical considerations and responsible AI use in customer service
Future Trends and Developments
- Emerging advancements in ChatGPT and customer service
- Implications of AI in the future of customer support
- Opportunities for innovation and growth in customer service with ChatGPT
Summary and Next Steps
Requirements
- Basic computer experience
- Familiarity with customer service principles and practices
Audience
- Customer service representatives
- Customer support managers
- Call center agents
- Customer experience professionals
Testimonials
Abhay is an industry expert by all measure. His depth of experience is evident in the range of topics he speaks of.
Dewey - Cindy M. Soriano, Phoenix Publishing House Inc.
What I enjoyed the most about the training was Abhy's impressive knowledge and expertise. It greatly enriched the learning experience and provided valuable insights into the subject matter. Inspirational!
John - Cindy M. Soriano, Phoenix Publishing House Inc.
When we were doing the practicing. The facilitator did a lot of engaging with the audience
Gugu Duma - Anusha Iyer, Hollard Insure
It was perfect for the target audience, I like the interactiveness and the way in which we could do the exercises ourselves.
Gerhard - Anusha Iyer, Hollard Insure
hands on practical and the ability to play around
Marc - Anusha Iyer, Hollard Insure
The trainer made the content and exercises really simple, and to bring across the power of AI, specifically ChatGPT and how to get the maximum value out of it was really awesome experience
Vernon - Anusha Iyer, Hollard Insure
The nature of the presentation, which maintained interest throughout
Anusha Iyer, Hollard Insure
Practical applications of ChatGPT
Cindy M. Soriano, Phoenix Publishing House Inc.
Interactive. Very current and relevant
Anusha - Anusha Iyer, Hollard Insure
Learning that all AI technologies should not be used in isolation but should be used together to get true benefits.
Anusha Iyer, Hollard Insure
Practical examples
Viren , Hollard Insure
bulding the case of an integration of chatgpt for HR purpose
Clélia - Hugues Deroubaix, Proximus
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