Agile Project Management with Kanban and Jira Training Course

Target Audience:

IT Directors, Project Managers, Technical Team Leaders, Analysts, Software Developers, and Testers.

Learning Objectives:

This training is designed to equip participants with both theoretical knowledge and practical skills regarding the workshop dynamics, Kanban techniques, and Agile foundations.

This course is designed for professionals seeking to integrate Agile practices, particularly SCRUM, with Lean principles and Kanban to effectively manage their projects.

It bridges the disciplines of product design and software development.

This instructor-led, live training in the UAE (online or onsite) guides participants through the deployment of a JIRA instance. Attendees will master advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, setting up emails and notifications, applying security schemes, managing permissions, and performing troubleshooting. Additionally, participants will learn to install and customize the JIRA Service Desk, establish a knowledge base, manage service desk users, and collaborate on service requests.

By the conclusion of this training, participants will be capable of:

• Gaining a comprehensive understanding of JIRA administration.
• Tailoring JIRA to meet specific business requirements.
• Defining JIRA emails and notification settings.
• Managing and assigning users, groups, and project roles.
• Overseeing JIRA permissions and security schemes.
• Conducting JIRA troubleshooting.
• Deploying and customizing the JIRA Service Desk.

Upon successful completion of the training, participants will be equipped to independently manage, optimize, and customize JIRA within a corporate setting.

This instructor-led, live training in the UAE introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in the UAE introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

JIRA Software is a robust tool for project management, yet learners often concentrate more on the software itself rather than the underlying methodology.

This instructor-led, live training unveils the synergistic power of Jira and Confluence, demonstrating how they work together to help teams successfully deliver their products or projects. Participants will learn to leverage these tools efficiently to centralize user requirements, testing, and communication in a single location.

The curriculum covers JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning and dependencies, Jira/Confluence integration, reporting, key fields, custom fields, issue types, screens, and filtering.

Upon completion of this training, participants will be able to:

• Create Scrum or Kanban projects
• Configure Jira to effectively manage the project
• Handle issues with precision
• Design appropriate screens for specific issue types
• Create workflows and boards, understanding their interplay
• Conduct basic and advanced searches and analyses
• Generate and review essential reports for the team and management

This instructor-led live training in the UAE (online or onsite) targets intermediate project managers seeking to effectively create, execute, and manage forms within Jira.

By the end of the training, participants will:

• Understand Jira’s core concepts, including issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for various project types and teams.

This instructor-led, live training in the UAE (online or onsite) is tailored for intermediate-level Jira administrators who aim to utilize Jira Service Management efficiently.

By the end of this training, participants will be able to:

• Learn and understand the fundamentals of Jira Service Management.
• Set up and configure a service desk and manage requests.
• Manage Jira Service Management backend and integration.

This instructor-led, live training in the UAE (online or onsite) is designed for beginner to intermediate professionals seeking to upgrade their Jira expertise. The course covers integrating and utilizing the Xray plugin, managing user roles and permissions, optimizing data imports, and handling storage management effectively.

Upon completion of this training, participants will be able to:

• Integrate and configure the Xray plugin for test management.
• Manage Jira user profiles and assign appropriate roles and permissions.
• Efficiently import data into Jira following best practices.
• Optimize Jira storage usage and implement data management strategies.

Kanban Management Professional 1 (KMP1) is a highly interactive two-day course that combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.

The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.

You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.

What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service

Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation

Kanban serves as a method for managing workflows.

This instructor-led, live training is available either online or onsite, catering to both beginners and advanced participants. The insights and tools covered enable learners to enhance workflow efficiency in their day-to-day professional activities.

Upon completion of this training, participants will be equipped to:

• Boost the volume of work items completed within a specific timeframe.
• Decrease the duration needed to finish work items.
• Enhance the predictability of work outcomes (delivering more accurate responses to "When will it be completed?").
• Monitor flow metrics such as throughput, lead time, work in progress, and work item age.
• Apply flow charts including Cumulative Flow Diagrams, Lead Time Histograms, and Work Aging Charts.
• Implement statistical forecasting techniques, such as Monte Carlo simulations and Service Level Agreements.
• Methodically design a Kanban System using the STATIK framework.
• Grasp Little's Law, which explains the dynamics of value flow.

This two-day course is designed to help teams that are part of an Agile Release Train (ART) operate effectively within an Agile environment by applying frameworks such as Scrum, Kanban, and XP. Participants will learn how to function as Agile Teams, create and manage their backlogs, and successfully plan and execute iterations. The course also emphasizes understanding the team’s role within the ART and how to collaborate, plan, execute, and continuously improve alongside other teams.

The training prepares teams to participate in a Program Increment (PI), covering both Team-level and Program-level events, with a particular focus on upcoming PI planning sessions. Completion of the course also prepares participants for the certification exam to become a SAFe® Practitioner (SP).

By the end of the course, participants will be able to:

• Apply SAFe principles to scale Lean and Agile practices across the organization.
• Understand their team’s role within the Agile Release Train and how it contributes to overall objectives.
• Recognize other teams within the train, including their roles and interdependencies.
• Plan and execute iterations effectively.
• Demonstrate delivered value and continuously improve processes.
• Participate in and contribute to Program Increment planning.
• Collaborate and integrate work with other teams within the Agile Release Train.

Are you facing challenges in implementing Agile within your organization? Is the proposed change overly prescriptive? Are your teams carrying too heavy a load and experiencing reduced productivity, yet remaining resistant to radical transformation?

Opt for the “Alternative Path to Agility” by adopting an evolutionary and humane Change Management approach that refines your existing processes rather than overturning them.

The Kanban Method delivers pragmatic, actionable, and evidence-based guidance for achieving successful evolutionary change. It begins with your current practices and honors existing roles, responsibilities, and job titles. This approach enables organizations to gradually evolve their business processes, establish and utilize relevant metrics to track progress, and significantly mitigate the risks associated with complex change initiatives.

If your team is feeling overwhelmed, Kanban can assist you in regaining control of your workflow. It introduces a dynamic technique for managing processes and uncovering bottlenecks.

This training equips you with the essential skills and knowledge to apply Kanban in your daily work, helping you determine what tasks to prioritize now, what to defer, and what to remove from your to-do list entirely.

Learning Outcomes

This one-day course introduces the fundamentals of the Kanban Method® and serves as the entry point for exploring an alternative path to agility.

Participants will become familiar with the Kanban Method and gain the ability to design and implement a basic Kanban board. They will learn to understand different work item types and the risks associated with specific work items. Attendees will also become acquainted with various team Kanban board designs and styles, learning how to select the most appropriate design for their specific context. Furthermore, they will understand the training roadmap and the value and benefits available at each stage of the “alternative path to agility.”

Who Should Attend

This course is tailored for any professional involved in product development or knowledge work environments who is interested in discovering how Kanban can enhance working conditions. Kanban is applicable across multiple organizational functions, from senior staff aiming to adopt Lean Management to delivery team members seeking to improve their work practices. Previous participants have held roles such as:

• Senior Management Positions (CxO)
• Program and Project Managers
• Product Managers, Product Owners, and Business Analysts
• Scrum Team Members
• Scrum Masters, Team Leads, and Change Agents
• Product & Software Developers & Testers
• Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
• Other roles such as HR and Finance professionals