Course Outline
Communication and Collaboration
- Communication – What is a communication style and why is it important for effectively conveying objectives, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – Tools and techniques
The Modern “Manager” – Team Collaboration Models and Self-Organization
- If people feel motivated to act, the entire team has the potential to perform well
- The “desire” to make independent decisions
- Aiming for a single shared goal
- Ensuring people want to do one thing while being capable of doing another
- Supporting the effective self-organization of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication
- Leadership style and its impact on reactions
- Proactive communication
- Barriers and interference
- Feedback
- Tools and techniques for effective communication
Roles and Communication Styles:
- Diagnosing and identifying preferred roles and communication styles
- Effective communication across different roles and styles
- Colors in communication – The foundation for effective collaboration
Conflicts
- Problems and conflicts – Characteristics and potential causes
- The “Conflict Spiral”
- Effective problem-solving and conflict resolution
Communication with the External Environment
- The communication process
- Communication planning
- Information management
- External communication
- Partnership and Collaboration in the Organization - SRMM® Model
- Maturity Model Levels - Ad Hoc (Spontaneity)
- Procedural
- Relational
- Integrated
- Predictive (Forecasting)
- Who do I collaborate with?
- Partner Identification
- Mapping Interactions with Partners
- Improvement Plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
This training is designed to be highly interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits and awareness, a mini-lecture on techniques (knowledge), and practice of new tactics and techniques (skills). At the end of each session, participants receive supporting materials related to the topics discussed. Practical experiences are summarized through mini-lectures that provide the theoretical foundations and explain the basic psychological mechanisms experienced by participants during in-class work.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
