Course Outline
Communication and Cooperation
- Communication – what communication style is and why it is important for effective goal communication, motivation, and interaction with the team and colleagues
- Components of effective communication
- Effective message – tools and techniques
The modern "boss" – models of team cooperation and team self-organization
- If people "want to want to," the whole team has a chance to perform well
- The "desire" to make independent decisions
- Aim for the same goal
- What people want to do is different from what they are able to do
- Support effective self-organization of the team as a system
- Learn through experience
Communication – Basics:
- principles of effective communication,
- leadership style and reactions,
- proactive communication
- barriers and distortions,
- feedback
- tools and techniques for effective communication.
Communication Roles and Styles:
- diagnosis and identification of preferred communication roles and styles
- effective communication between different communication roles and styles,
- colors in communication – the foundation for effective cooperation
Conflicts:
- problems and conflicts – characteristics and potential causes,
- the "Conflict Spiral",
- effective problem and conflict resolution
Communication with the Environment:
- the communication process,
- communication plan,
- information management,
- communication with the environment,
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Partnership and cooperation in the organization - SRMM® model
- Model maturity levels - Spontaneous (Ad hoc)
- Procedural
- Relational
- Integrated
- Predictive
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Who am I cooperating with?
- Partner Identification
- Mapping interactions with Partners
- Improvement plans
Summary - good and bad practices in communication and team management
Requirements
The training is designed to be interactive, with participant involvement accounting for over 80% of the time. Each session follows a similar dynamic: an opening exercise to introduce new habits (building awareness), a mini-lecture on techniques (knowledge), and exercises to practice new tactics and skills (competence). After each session concludes, participants receive supplementary materials related to the discussed topic. The practical component is summarized with mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms participants experience during the training.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
