Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other communication styles.
- Exploring the distinctions between passive, aggressive, passive-aggressive, and assertive behaviors.
- Evaluating your current communication approach.
- Recognizing the advantages of assertive communication within a professional setting.
Building Confidence and Self-Awareness
- Identifying personal obstacles that hinder assertive expression.
- Challenging limiting beliefs to bolster self-confidence.
- Understanding emotional triggers and learning to manage responses effectively.
- Cultivating a positive and confident mindset.
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal communication.
- Practicing active listening and formulating impactful questions.
- Expressing opinions, needs, and expectations with clarity and respect.
- Declining requests professionally while preserving professional relationships.
Understanding Others and Influencing Positively
- Recognizing various communication and behavioral styles in others.
- Tailoring your communication approach to accommodate different personalities.
- Establishing rapport and building trust.
- Applying influence techniques to drive positive outcomes.
Managing Difficult Conversations
- Preparing for and navigating challenging interactions.
- Resolving conflicts calmly and constructively.
- Responding to criticism, complaints, and difficult behavior with poise.
- Maintaining professionalism and emotional control under pressure.
Practical Assertiveness Skills
- Providing and receiving constructive feedback effectively.
- Negotiating solutions that benefit all parties involved.
- Applying assertiveness techniques in meetings, presentations, and daily workplace interactions.
- Engaging in practical exercises and role-plays based on real-world scenarios.
Continuing Professional Development
- Reflecting on individual strengths and identifying areas for growth.
- Developing a personalized plan for improving assertiveness skills.
- Setting SMART goals for ongoing professional development.
- Identifying opportunities to implement new skills within the workplace.
Requirements
No prior experience is required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
