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Course Outline
- What is assertiveness and how can I achieve it?
- Understanding and overcoming the barriers to assertiveness
- Building self confidence
- Communicating effectively – getting your message across
- Identifying influencing strategies that can effectively manage difficult situations
- Continuing Professional Development (personal reflection and action planning).
Testimonials
We could practice on real situation and Helen gave to me a lot of practical tips.
Elisa Venturini
All of it
- Ben Russell Carers
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