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Course Outline
Module 1: Self and Others Awareness
- Factors influencing human behavior
- Distinguishing between role-appropriate behaviors and those that are not acceptable within a business context
- Feedback mechanisms: understanding how others perceive and interact with us
Module 2: Communication
- Methodologies for interacting with others
- Pros and cons associated with different communication media
- Defining effective communication and strategies to achieve it
- Applying individual thinking and learning styles to daily professional tasks
Module 3: Emotional Intelligence
- Emotional responses and their outcomes
- The significance of EQ (Emotional Quotient) in contrast to standard IQ
- The five components of Goleman’s Emotional Intelligence model:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Definition and principles of delegation
- Key stages in the delegation process
Module 5: Transactional Analysis
- Analyzing why individuals act or react in specific ways toward colleagues and clients
- Techniques for building rapport with professional peers and customers
- The advantages of establishing “True Rapport” in interpersonal dynamics
Module 6: Stakeholder Management
- Strategies for satisfying stakeholder expectations
- Stakeholder analysis: identifying and engaging internal and external parties
Module 7: Managing Change
- Nine essential principles of change management
- Emotional responses triggered by organizational change
- Navigating resistance to change and recognizing its potential benefits
Module 8: Conflict Management
- Root causes of conflict
- The phases of conflict resolution
- Analyzing the nature of the conflict
- Understanding the positions held by involved parties
- Implementing resolution strategies
- Applying Kilmann’s Five Conflict-Handling Modes
- Strategies for bridging differences
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
