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Course Outline

Essential Communication Tools

  • Defining clear communication objectives
  • Establishing mutual understanding of roles
  • Clarifying the most effective requirements and processes for desired outcomes
  • Identifying and leveraging common ground for successful interactions
  • Team Exercise

The Communication Process

  • Understanding the stages of communication
  • Preparing your message
  • Aligning the message with the audience
  • Delivering the message effectively
  • Identifying barriers to communication
  • Communication Exercise: Case Studies

Core Communication Skills

  • Exercising choice and control
  • Applying emotional intelligence
  • Mastering the four key components
  • Building trust
  • Establishing rapport
  • Adopting an outcome-focused mindset
  • Practicing active listening for understanding
  • Expressing ideas without provoking defensiveness
  • Asking questions for specific insights
  • Summarizing key points

Strategic Influencing

  • Expanding your influence toolkit
  • Applying an influencing framework
  • Following effective guidelines
  • Understanding personal needs and motivations
  • Developing an influencing strategy
  • Influencing Exercise: Planning and Practice

Navigating Challenging Situations: Understanding and Managing Conflict

  • Communicating in a non-defensive manner
  • Communication Exercise: Real-World Scenarios
  • Facilitating team communication
  • Managing challenging behaviors
  • Team Exercise: Navigating Difficult Situations

Summary and Action Plans

  • Reflecting on lessons learned and creating plans for continuous development
 21 Hours

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