Course Outline
Foundation Tools
- Set clear communication objectives
- Establish clear understanding of roles
- Clarify the requirements and process that is most effective to achieve communication outcomes
- Identify and utilize common ground for successful interactions
- Team Exercise
The Communication Process
- Stages of Communication
- Prepare the message
- Match the message
- Deliver the message
- Barriers to communication
- Communication Exercise-Case Studies
Communication Skills
- Choice and Control
- Emotional Intelligence
- Four Key Components
- Developing Trust
- Gaining Rapport
- Outcome Thinking
- Listening for understanding
- Expressing without Provoking
- Questioning for Specifics
- Summarizing
Influencing
- Expanding the Skill Set
- Influencing Framework
- Guidelines
- Personal Needs and Motivations
- Influencing Strategy
- Influencing Exercise-Planning and Practice
Challenging Situations Understanding and Managing Conflict
- Communicating Non-Defensively
- Communicating Exercise-Real Plays
- Facilitating Team Communications
- Dealing with Dreaded Behaviors
- Team Exercise-Difficult Situations
Summary and Action Plans
- Lessons learned and plans for ongoing development
Testimonials
Interesting in general
- GMV Innovating Solutions Sp. z o.o.
Pizza exercise
- GMV Innovating Solutions Sp. z o.o.
Exercises
Rafał Rzatkiewicz - GMV Innovating Solutions Sp. z o.o.
Exercises and trainer experience
- GMV Innovating Solutions Sp. z o.o.
I liked the excercises based on the current researches
- GMV Innovating Solutions Sp. z o.o.
The trainer eventually managed to get even the most reluctant participants involved. He's impressively knowledgeable about the subject.
- GMV Innovating Solutions Sp. z o.o.
It had a lot of practical exercises
Fernando Sousa - GMV Innovating Solutions Sp. z o.o.
The positive attitude the trainer to us. Energetical way of sharing the knowledge. Taking under the loop the topic: color energy specific.
Ewelina Krasocha - Schaeffler Global Services Europe
Balance between lecture and engaging the audience.
Schaeffler Global Services Europe
contact with participants, variety of exercises.
Schaeffler Global Services Europe
For sure the atmosphere, as the training was delivered in a very pleasant way and all exercises were well prepared.