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Course Outline
Essential Communication Tools
- Defining clear communication objectives
- Establishing mutual understanding of roles
- Clarifying the most effective requirements and processes for desired outcomes
- Identifying and leveraging common ground for successful interactions
- Team Exercise
The Communication Process
- Understanding the stages of communication
- Preparing your message
- Aligning the message with the audience
- Delivering the message effectively
- Identifying barriers to communication
- Communication Exercise: Case Studies
Core Communication Skills
- Exercising choice and control
- Applying emotional intelligence
- Mastering the four key components
- Building trust
- Establishing rapport
- Adopting an outcome-focused mindset
- Practicing active listening for understanding
- Expressing ideas without provoking defensiveness
- Asking questions for specific insights
- Summarizing key points
Strategic Influencing
- Expanding your influence toolkit
- Applying an influencing framework
- Following effective guidelines
- Understanding personal needs and motivations
- Developing an influencing strategy
- Influencing Exercise: Planning and Practice
Navigating Challenging Situations: Understanding and Managing Conflict
- Communicating in a non-defensive manner
- Communication Exercise: Real-World Scenarios
- Facilitating team communication
- Managing challenging behaviors
- Team Exercise: Navigating Difficult Situations
Summary and Action Plans
- Reflecting on lessons learned and creating plans for continuous development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive