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Course Outline
Fundamentals of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication barriers and strategies to resolve them
- Distinguishing between formal and informal communication styles
Advanced Verbal Communication Techniques
- Articulation & Pronunciation: Achieving clear and confident speech
- Pacing & Tone: Projecting professionalism and engagement
- Active Listening: The foundation of meaningful dialogue
- Managing Difficult Conversations & Delivering Constructive Feedback
Core Business Writing Skills
Composing with clarity, accuracy, and brevity
- Grammar and punctuation: Identifying and correcting common errors
- Professional structuring of emails, reports, and business correspondence
- Selecting the appropriate tone for various business scenarios
Email & Digital Communication Best Practices
Professional email etiquette: Guidelines and restrictions
- Designing emails for maximum impact and efficiency
- Navigating sensitive or complex email interactions
- Leveraging AI and digital tools for grammar and tone validation
Conclusion & Action Planning
- Reviewing key insights and personal reflections
- Establishing a personal commitment to ongoing improvement
Training Methodologies
- Interactive Discussions & Exercises – Engaging participants through realistic scenarios
- Role-Playing & Simulations – Practicing effective verbal exchange
- Group Work & Peer Feedback – Learning from colleagues' writing and speaking approaches
- Practical Writing & Editing Exercises – Hands-on practice in enhancing business communication
Requirements
Target Participants: Professionals aiming to refine their English verbal and written communication capabilities.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
