Course Outline


Fundamentals of Coaching

  • Defining coaching
  • Recognizing Roadblocks

Models of Coaching

  • The different coaching framework
  • Choosing the proper coaching framework
  • Understanding the GROW model

Coaching in Practice

  • Factors required for coaching
  • Becoming an effective coach

Effective Communication

  • Fundamentals of communication
  • Communication preparation and stages
  • Delivering the message
  • Communication barriers

Communication and Influencing

  • Key components of communication
  • Developing trust and rapport
  • Listening
  • Expressing vs. provoking
  • Questioning
  • Summarizing
  • Emotional intelligence
  • Influencing framework and guidelines
  • Influencing strategies and practices

Best Practices

  • Best practices in coaching
  • Best practices to effectively communicate

Summary and Next Steps


  • No prerequisites required


  • Anyone who wishes to improve their coaching and communication skills
  14 Hours


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