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Duration 14 hours
Course Outline
Foundations of Communication
- Understanding the communication process and its key stages
- The critical role of verbal and nonverbal communication
- Techniques and tools for enhancing communication effectiveness
Principles of Effective Communication as a Pillar of Organizational Success
- Self-analysis of personal communication styles
- Identifying common communication errors
- Recognizing and overcoming communication barriers
- Understanding the stages of interpersonal relationship development
- Distinguishing between direct and telephone communication
Communication within Organizational Structures
- Navigating network communication within an organization
- Optimizing information flow models
- Utilizing internal communication tools for task management
Mastering Effective Dialogue
- Developing a strong self-image as both sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Leveraging active listening as a core communication tool
- Navigating factors that complicate hearing and understanding speech
- The art of asking impactful questions
- Psychological mechanisms and techniques for positive influence
Team Building Phases and Their Impact on Collaboration
- Stages of team development: operational principles and potential hazards
- Strategies for working effectively at each stage
- Identifying and managing team roles
Managing Conflict and Competition: Key Challenges to Cooperation
- Understanding the sources and types of conflicts
- Strategies for addressing and resolving conflict
- Navigating competition within the group: advantages and disadvantages
Exploring the origins and classifications of conflicts
Fostering harmony and positive relationships through the concept of assertive behavior
- Defining the concept of assertiveness
- Understanding personal rights in a professional context
- Determining when to adopt an assertive approach
- Distinguishing between aggressive, submissive, and assertive behaviors
- Constructing "I" statements to express opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no": identifying internal barriers
- Asserting one’s position with confidence and self-respect
Mutual Respect and Boundary Setting: Navigating Agreement and Refusal
- The ability to respectfully deny requests or decline admission
- Developing skills for effective argumentation
- Recognizing and handling manipulation tactics
- Accepting and responding to positive and negative forms of criticism
- Providing and receiving constructive feedback
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality
