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Course Outline
Introduction
- How communication can make or break a company
- The evolution of organizational teams
- What is emotional intelligence?
Communication
- Identifying areas for improvement in communication
- Approaches to improving communication
- Staying objective (not taking things personally)
- Saying what you really mean to say
- The role of emotions
- The importance of empathy
Teamwork
- Efficient teams vs inefficient teams
- Identifying the common objective
- Identifying individual needs
- Setting goals and tracking results
- Achieving synergy
Managing a Team
- The importance of the leader
- Taking responsibility (owning the problem)
- Leading by example
- Making meetings short, sweet and engaging
- Measuring progress
- Cultivating future leaders
Emotional Intelligence
- What is emotional intelligence?
- Measuring emotional intelligence
- Understanding and leveraging emotions to relate better
- Identifying personality types within your team
- Cultivating emotional intelligence -- tools and techniques
Summary and Conclusion
Requirements
- Experience working in a team
Audience
- Team leaders and members
- Managers
Testimonials
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Exercises and showing theoretical knowledge in practice.
Bartosz Francman - Nokia Solutions and Networks Sp. z o.o.
practical training and team games.
- Nokia Solutions and Networks Sp. z o.o.
psychological exercises tests.
marcin Nakielski - Nokia Solutions and Networks Sp. z o.o.
workshops, exercises, discussion.
bartłomiej maniecki - Nokia Solutions and Networks Sp. z o.o.
original exercises, especially with the Dadoo tribe :).
Iga Smardzewska - Nokia Solutions and Networks Sp. z o.o.
Exercises and examples from the trainer's professional life .
- Nokia Solutions and Networks Sp. z o.o.
Customised to my needs
Customised to my needs
Very cool trainer.
Karol Floriańczyk - Santander Bank Polska S.A.
Interpersonal tasks.
Łukasz Stawarski - Uniwersytet Artystyczny w Poznaniu
Workshop exercises
Magdalena Grenda
Reflecting own my self to learn others
Roy Dekker - Axway GmbH
Knowledge provided in an extremely accessible and suitably adapted to the group. The listener did not feel tired for even a second and the training day passed in the blink of an eye.
NetworkedAssets Sp. z o.o.
Customised to my needs
Customised to my needs
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