Course Outline
Introduction
- How communication can make or break a company
- The evolution of organizational teams
- What is emotional intelligence?
Communication
- Identifying areas for improvement in communication
- Approaches to improving communication
- Staying objective (not taking things personally)
- Saying what you really mean to say
- The role of emotions
- The importance of empathy
Teamwork
- Efficient teams vs inefficient teams
- Identifying the common objective
- Identifying individual needs
- Setting goals and tracking results
- Achieving synergy
Managing a Team
- The importance of the leader
- Taking responsibility (owning the problem)
- Leading by example
- Making meetings short, sweet and engaging
- Measuring progress
- Cultivating future leaders
Emotional Intelligence
- What is emotional intelligence?
- Measuring emotional intelligence
- Understanding and leveraging emotions to relate better
- Identifying personality types within your team
- Cultivating emotional intelligence -- tools and techniques
Summary and Conclusion
Requirements
- Experience working in a team
Audience
- Team leaders and members
- Managers
Testimonials (7)
To work with the colleagues who I do not know and to find more things in common.
Egor - Enhesa NV-Sucursal em Portugal
Course - Communication and Teamwork
Fun and open engagement with all the participants.
Hong Sern - GLICO ASIA PACIFIC PTE LTD
Course - Communication and Teamwork
Exercise and demontration is easily to follow and understand on how to apply it in work.
Nittaya - GLICO ASIA PACIFIC PTE LTD
Course - Communication and Teamwork
active listening and sharing/explaining what is important and needed, not getting too much in details that it would become boring
Anita Albert - Euro-Center Prague
Course - Communication and Teamwork
The interesting exercise, good timing, professionalism of trainer
Maryna - Euro-Center Prague
Course - Communication and Teamwork
The trainer was making sure that everyone understood everything
Michael Seneke - Rolfes Leather PTY LTD
Course - Communication and Teamwork
emotional communication