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Course Outline

Introduction to Management

Developing Leadership Skills in Modern Management

Leading a Work Team

  • Overview of management styles
  • Selecting an effective management style aligned with team development phases
  • Creating a comprehensive profile of the manager: analyzing one's own leadership style
  • Evaluating the strengths and weaknesses of one's personality in the role of team leader, and identifying areas for development
  • Characteristics of high-performing teams
  • Coordinating activities to achieve set goals

Communication in Organizations

  • Fundamentals of verbal and non-verbal communication
  • Individual communication styles
  • Communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing feedback
  • Handling difficult situations during conversations
  • Communication networks
  • Information flow models and their optimization

Selected Conflict Resolution Techniques for Employee Teams

  • The nature and types of conflict
  • Primary sources of conflict
  • Behavioral styles for managing conflict and appropriate conduct during disputes
  • Assertive and developmental use of conflicts within team operations
  • Strategies employed in conflict situations
  • Conflict management
  • Primary methods of conflict resolution
  • Managing emotions during conflicts
  • Barriers to communication and conflict resolution: verbal and non-verbal aspects

Motivating the Team Through Management

  • Understanding motivation
  • Factors that motivate people within an organization
  • Types of motivation
  • Principles of economic incentives
  • Motivation through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation
  • The importance of language in motivation

Effective Time Management Skills

  • The time management matrix
  • Controlling one's own time and addressing time-wasters
  • Time planning techniques
  • Delegation of authority and responsibility

Coaching

  • Understanding coaching and its application
  • Individual participant engagement
  • In-depth feedback mechanisms.

Course Summary

Requirements

The course is general in nature, and no specialist knowledge is required for participation.

 14 Hours

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