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Course Outline
Introduction to Management
Developing Leadership Skills in Modern Management
Leading a Work Team
- Overview of management styles
- Selecting an effective management style aligned with team development phases
- Creating a comprehensive profile of the manager: analyzing one's own leadership style
- Evaluating the strengths and weaknesses of one's personality in the role of team leader, and identifying areas for development
- Characteristics of high-performing teams
- Coordinating activities to achieve set goals
Communication in Organizations
- Fundamentals of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Effective questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Handling difficult situations during conversations
- Communication networks
- Information flow models and their optimization
Selected Conflict Resolution Techniques for Employee Teams
- The nature and types of conflict
- Primary sources of conflict
- Behavioral styles for managing conflict and appropriate conduct during disputes
- Assertive and developmental use of conflicts within team operations
- Strategies employed in conflict situations
- Conflict management
- Primary methods of conflict resolution
- Managing emotions during conflicts
- Barriers to communication and conflict resolution: verbal and non-verbal aspects
Motivating the Team Through Management
- Understanding motivation
- Factors that motivate people within an organization
- Types of motivation
- Principles of economic incentives
- Motivation through intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Effective Time Management Skills
- The time management matrix
- Controlling one's own time and addressing time-wasters
- Time planning techniques
- Delegation of authority and responsibility
Coaching
- Understanding coaching and its application
- Individual participant engagement
- In-depth feedback mechanisms.
Course Summary
Requirements
The course is general in nature, and no specialist knowledge is required for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group