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Course Outline

Introduction to Management

Leveraging Leadership Skills in Modern Management

Leading a Worker Team

  • Exploring various management styles
  • Selecting effective management styles aligned with team development phases
  • Defining the ideal manager profile and analyzing personal leadership styles
  • Evaluating personal strengths and weaknesses as a team leader and identifying areas for growth
  • Key characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Organizational Communication

  • Foundations of verbal and non-verbal communication
  • Understanding individual communication styles
  • Identifying and overcoming communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing and receiving feedback
  • Navigating difficult situations during interactions
  • Communication network structures
  • Information flow models and their optimization

Conflict Resolution Techniques for Employee Teams

  • Understanding the nature and types of conflict
  • Identifying primary sources of conflict
  • Behavioral strategies for managing conflict and appropriate conduct during disputes
  • Utilizing assertive and developmental conflict approaches in team settings
  • Strategies for navigating conflict scenarios
  • Overall conflict management principles
  • Core methods for resolving conflicts
  • Managing emotions during conflicts
  • Addressing verbal and non-verbal barriers to communication and resolution

Motivating and Managing Teams

  • The concept of being motivated
  • Factors that drive individuals within organizations
  • Different types of motivation
  • Principles of financial incentives
  • Motivation through intangible resources
  • Psychological principles for fostering motivation
  • The role of feedback and evaluation
  • The impact of language on motivation

Effective Time Management and Utilization

  • The time management matrix
  • Controlling personal time and eliminating time-wasters
  • Advanced time planning techniques
  • Delegating authority and responsibilities

Coaching

  • Defining coaching and its practical applications
  • Individual participant activities
  • Providing in-depth feedback.

Course Summary

Requirements

This course is designed with a general approach, and no specialized prior knowledge is required for participation.

 14 Hours

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